Room condition was great when we first got here, lots of space and very clean. BUT the lift and the air conditioning didn’t work at all during the whole stay (3 nights.) We complained about the AC immediately, but no serious action was taken. We couldn’t sleep at all because it was too hot, so we talked about this many times but the manager said “it is not a big deal” and didn’t offer to help at all. Her attitude was very unprofessional and irresponsible. With the lift, we stayed on the 5th floor, so we had to walk up and down the stairs every time. They said someone is coming the next morning, but obviously it wasn’t fixed when we checked out. We had to physically go down to the reception to ask for anything and on the last day we had to use our own mobile phone to call the reception, no phone in the room and it’s ridiculous. Service level of this hotel is shocking and i would not want to recommend this hotel to anyone. Can’t believe this is a 4 star hotel.
방은 넓고 쾌적하고 깨끗하지만 서비스 최악, 기본이 안되어있음. 3일 내내 엘베랑 에어컨 안됨. 컴플레인 했는데 별 일 아니라고 아무런 조치도 취하지 않음. 더워서 잠못자고 5층에 묵어서 계단 오르락 내리락 다리아프고 총체적 난국. 방에 전화기도 없어서 내돈내고 내폰으로 리셉션에 전화해야함. 추천하지 않음. 4성급이라니