The staff were super nice and helpful. We were a little disappointed in the state of the hotel as it looks a little run down. The pictures make it look nicer than it is. Our bathroom had a broken tile, and the shower layout was tight for one person and got water all over the floor. We paid for a seaweed bath which wasn’t bad. I wouldn’t say it was worth the money. We were able to use the hot tub and sauna for free because we purchased one of the bath treatments but they charge $30 for anyone who wants access - not worth it. Two hot tubs were broken, there was no ice bath/cold plunge, it was just a bucket of cool water you dumped on yourself. We ended up cancelling our dinner reservation and eating at a pub down the street (So Yummy! It was called Quay West Ballina). I can’t speak for the food at the Ice House since we didn’t eat there. We went to the bar and had a couple drinks when we got back from our dinner down the road. Overall, we were disappointed with the overall stay, especially after paying almost $1000 (CAD).

Room cold and decor needs to be upgraded. Breakfast mediocre. Evening meal was incredible as was spa. Some small tweaks would have made a huge difference. Staff were lovely.

Great view

Beautiful location right along the Moy river.....a little ways out from the town center. Ballina is a nice little town

Stunning, friendly, and will return.

Clean, calm and friendly. A great escape without the pretentiousness of some places.

Excellent property with great service, food, and cleanliness. Perfect views

Birthday trip- spa is extra 25 euro each so not included in your stay. Nice rooms big bed but mattress is soft had a great sleep but we both woke up with sore backs in the morning. Lovely food in the restaurant. Attentive staff super friendly Breakfast was good too try the burrito but fancier coffees are charged out at 4.15 extra I think this should be included in the price of your breakfast. Funky smell on the bottom floor hallway smells like a grease trap not sure what it is but could do with some air fresheners in mean time. Spa- more hot tubs needed you'll have to wait to get in one!

Staff couldn’t have been nicer, amazing hotel stay.

Excellent

1st continental Europe standards Hotel in Ireland. Most hotels in Dublin should learn from Ice how the standard hotel should look like. It is the best Hotel in Ballina.

Hotel beautifully situated along the river Moy, parking spot not guaranteed close by Staff very easy going , chatty & friendly & even though there seemed to be a breakdown in communication from desk to dining area re bookings ,staff were still accommodating

As it was our wedding anniversary I requested a nice room, and they listened. Just lovely, right beside the river. A very relaxing stay, no Covid worries, no crowds, I hope to return on our great big anniversary next year

Lovely hotel in a great location. Breakfast in bed was a great treat. Spa area and treatments were fab

Nice hotel lovely view of river, food is ok and wine a bit expensive but nice, a tad rigid on the COVID stuff compared to other hotels with and without more stars.

Another amazing stay in the Ice House. Only there for one night in a business trip however wish it was for longer. Rooms are beautiful, food delicious and the staff always friendly. Gorgeous Voya products in the rooms too. I will definitely be back and would highly recommend.

Staff very helpful my girlfriend forgot her hair straightener so they posted it to us free of charge. Thanks especially Edel from reception.

Just ok. Staff a little abrupt.Room is lovely although could do with a coat of paint. Only one outdoor hot tub working and this is peak season! Overpriced for what is on offer.

It was a wonderful stay, the spa was so peaceful and treatments were excellent, restaurant food was delicious

Staff were fantastic! Very friendly and even giving me recomendations for dinner. Food was excellent. View was so relaxing. I will definitely be back. Sinead