I am extremely disappointed with both Expedia and the property I booked through your platform. The listing advertised amenities that were inaccurate. It stated the property had air conditioning, but there was no working AC for our unit, making it unbearably hot and difficult to sleep. After 2 nights and little to no responses by the owner on our issue, we finally got moved to another, smaller, cheaper, worse but AC included unit for the last night of our stay as it was unbearable heat in late June.
The property also had a strict latest check-in time of 6:00 p.m. and charges additional fee for later arrivals, yet this was not clearly disclosed when booking and Expedia only shows the check in start time clearly. The owner did a good will gesture and didnt charge us as we explained our situation.
The free parking is actually public street parking, not parking provided by the property so 0 guarantees you get a spot.
When we contacted Expedia because the property did not match its listing, we received no meaningful assistance and were left to deal with the situation ourselves.
Listings should accurately reflect the amenities and policies guests can expect. This one didnt. The inaccurate information, uncomfortable stay, and lack of support made for a very disappointing experience. I would not recommend booking this property based on my experience.