객실은 넓었지만 매우 청결했고 매일 하우스키핑 후 잘 정돈된 침구와 방상태는 만족스러웠다. 1층에 있는 사우나가 인상적이었는데 수영장, 건식과 습식 사우나 자쿠지 등 스키 후 피로를 풀기에 적합했다. 로비에 있는 바에서 즐거운 시간을 보낼 수 있었고 친절한 스텝들 덕분에 편안한 여행을 할 수 있었다.

4년전 방문 후 두번째방문 이었다. 일행들 모두 매우 만족해 했다. 우선 방마다 욕실이 있어 여러명이 사용하기 편리했고 주방엔 모든 주방도구가 갖춰져있어 매일 직접 저녁식사를 준비할 수 있었다. 거실에는 벽나로와 커다란 쇼파가 있어 휴식을 취하기에 완벽한 장소 였다. Furi 곤도라와 5분정도의 거리에 있어 매일 아침 스키타러 가기에 최적의 장소 였다고 생각한다. 직원들은 매우 친절했고 매일 아침 객실에 준비되는 아침식사는 매우 훌륭했다.

Very nice:) If I go there, I want to stay in Firehouse:) Breakfast was very very wonderful:) And spa facilities, too:)

객실이 진짜 너무 좋음 아침은 방으로 갖다주고 발코니에서 마테호른이 정면에 뙇 하고 있음. 여기 강추임. 그리고 픽업 샌딩 무료니까 역에서 가는것 걱정마셈.

It was like home away hpme. Hotel team are all friendly and quite willing to support guests.

너~무 좋았습니다. 강아지랑 같이 여행갔는데, 강아지도 너무 편히 있었고, 조식을 아침마다 룸으로 가지고 와서 맛나게 먹었습니다. 단, 강아지는 조식이 없으니 참고하세요. : )

편리한 구조. 친절한 서비스

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!

Amazing! Will definitely stay here again!

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Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!

Amazing in every way!! If I could give it a SIXTH star, I would!!!

Lovely hotel and staff was super helpful!

Amazing stay!!

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Wir hatten als 4-köpfige Familie ausreichend Platz im 2-Zimmer- Appartement. Praktisch war die komplett ausgestattete Küche mit Geschirrspülmaschine.. Das aufs Zimmer gelieferte Frühstück war zwar praktisch, ist aber nicht vergleichbar mit einem reichhaltigen Frühstücksbüffet. Ein Skilift ist in wenigen Minuten zu Fuß erreichbar, die anderen müssen mit dem Taxi angefahren werden. Der Spabereich, leider erst ab 16 Jahren zugelassen, ist sehr gut, auch die Hotelbar sehr gemütlich.Die Lage ist sehr gut, das Ortszentrum ist in wenigen Minuten zu Fuß erreichbar.

Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!

Great location. Staff made the difference. Great attention to details. We will return.

This property is overrated. What you see in the photographs, when you arrive is not how you think. I regretted it, I think in Zermatt there are better options for a lower price and a more accurate location !!!!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.