체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다

역이 가깝고 버스 정류장도 바로 앞에 있어 편리합니다. 그러나 객실이 (싱글룸임을 고려한다 해도) 너무 좁았습니다.

조식이 조금 부실했으나 전반적으로 좋은 서비스와 깨끗한 객실에 만족. 뷰는 정말 좋았고요. 주변이 호텔 공사중이라 다소 산만.

친절한 서비스에 만족하고, 깨끗한 시설에 매우 만족합니다. 새벽에 마테호른이 햇빛에 황금빛으로 빛나는 모습을 눈으로 직접보니 또 다른 세상이었네요

スタッフの方は、親切丁寧に対応していただきました。

This is an outstanding option if you are traveling with family. We stayed at the family room, the views to the Matterhorn in your jacuzzi equipped terrace is simply amazing. The kids enjoyed having their own room. And also you can use some very cozy coats. 10/10

I liked everything about this hotel, location, restaurant, and the staff was so accommodating, it was an amazing stay! So far I am 13 days into a 28 day trip across Europe. I’ve been to Barcelona, Athens, Rome, Zermatt and Chur and this hotel is by far the best so far……Thanks Mama

Modern, stylish hotel. 10 minutes walk from the train station. Victoria took great care of us.

山景房有少許障礙物阻隔，地點方便，拿大件行李酒店可以接送火車站

It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.

What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.

酒店每位員工對待客人都好似朋友般親切有善，非常非常喜歡酒店前台的狗狗，忘記問他名字，每次見他都擺尾迎客，非常可愛。 酒店是走型格路線的，設計高級及有時尚感，房間設計及所有設施都一流，我們訂的房間露台可以欣賞整座馬特洪峰，景色令我們震驚，實在太美了! 酒店位置方便，距離策馬特車站只是行6分鐘左右平路，在這裡住了3晚，令我們非常難忘，我們非常享受這次住宿，有機會我們會再來的，多謝Zermama每位員工!

I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.

Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.

Room was spacious….. Mountain View spectacular!

Experiência sensacional! Staff muito atencioso, quarto muito confortável e moderno, bem próximo a estação de trem. Limpeza impecável.

什麼都是最棒的！ 來瑞士就只能選擇住策媽媽

The room was amazing, clean and very comfortable. I was thrilled that we had a nice balcony to sit and relax. The arrival person was very knowledgeable nd pleasant and our room was ready early. I would highly recommend this hotel.

Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!

The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!