Really limited transportation. Heavy traffic on high season.

If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.

todo bien

The hotel was very clean and tidy, slippers were provided upon entry into lobby so no outside shoes throughout the hotel. The hotel staff were super friendly and helpful, providing all information about the amenities during check-in. They also provided a flashlight when I went out at night, which I thought was a very nice personal touch.

Amazing place to stay and relax.

Very nice ryokan experience.

Staff were very kind and informative. At check in, they sat me down & explained everything about the hotel. My room had the most incredible view of Hakone. The hotel was very clean. The bath house was very nice. There was also a neat little lounge room with records and such as well as a foot bath on the first floor. I did not take advantage of these things during my stay but still very nice features! The free breakfast was decent, mostly bread items. I don’t really have any complaints.

Really nice accommodation, staff are really friendly and the town beautiful for a quiet getaway

This hotel was a very nice place to stay. It was very calm and clean and the stuff was very friendly. It was also very affordable for a beautiful room.

Ryokan was very unique for a first timer like me. Staff were very polite and helpful, and could speak good English which was a big help! Would definitely recommend to anyone staying in a Ryokan for the first time.

リノベーションされた建物は、とてもきれいでセンスも良く、スタッフの対応も気持ち良く、大満足でした。2日目の朝はゆったり温泉と足湯を楽しみました。どうもありがとうございました。

Excellent value for the price. Very friendly and helpful staff. Quiet, nice and cosy facilities. Enjoyed my stay very much.

Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.

Excellent séjour dans l’établissement. Malgré la barrière de la langue, l’équipe a toujours été très serviable et gentille. L’hôtel est situé à quelques minutes dans une rue de montagne un peu étroite. Elle est située avec des acces en train depuis Hakone Yamamoto et en bus. Je vous recommande de prendre le Hakone Free Pass pour circuler librement. Le petit déjeuner est assez léger mais inclus. Pour ma part j’ai prévu des repas le soir et le matin dans les Konbini. Les onsen sont très agréables et propres. À cause de fortes pluies, le gérant a eu l’amabilité de m’amener en voiture à la station de bus pour rejoindre la gare de Odawara. Je le remercie. Le confort de la chambre est correct, il n’y a pas de douche donc utilisation obligatoire du bain public pour se laver. Aucun problème de mon côté. Seul changement que je suggère ce serait d’avoir un Chromecast dans les chambres pour pouvoir diffuser du contenu (film) depuis son téléphone.

If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.

Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.

とても綺麗で素敵な雰囲気でした！

Relaxing and clean. Loved the traditional rooms and the onsen.

Wonderful hotel tucked away with gorgeous views! Close walk to bus stop and the train, you’ll just have to prepare to walk uphill a lot lol the onsen is amazing, we used the outdoor one every night. There aren’t many people so both hubby and I had the onsen to ourselves each time! It’s such a peaceful place, it’s where we ended our Japan trip. Just know that restaurants and shops close early (like 5-7pm!) and the busses also stop around 10 so eat early. We got the executive suite, so so worth it I promise!! Oh and we absolutely loved the provided yukatas, wish we could buy them!

こじんまりとした居心地のいい宿です。お部屋も清潔で、温泉もとても綺麗です。全体的にセンスがよく、快適な滞在ができました。またスタッフの方もとても丁寧に対応してくださって好感がもてました。大平台の駅まで近いですが、道を渡る時にやや車が多く渡るタイミングを待たないといけないところはネックですが大きな問題ではないと思います。