Amazing staff!!

Für Samoa vielleicht ok, für europäische Standards im Preis/Leistungsverhältnis eher nicht. Die Mitarbeiter sind durchwegs sehr sehr freundlich, aber das ist doch eigentlich auch Grundvoraussetzung im Gastgewerbe. Leuder lässt die Saunerkeit unsbesondere im Badezimmer sehr zu wünschen übrig. Daa Frühstück ist englisch kontinental und daher sehr eindimensional. Und der Preis mit knapp 80 Euro die Nacht eher üppig.

I absolutely cannot fault the beautiful staff at The Samoan Outrigger Hotel. They were very attentive and made my stay so enjoyable, from the lovely breakfasts to the tips and recommendations for what to do in Samoa and little chats here and there around the hotel. I had an early day trip one morning and asked if it would be possible to have a packed breakfast at 6am and the staff packed me some hard boiled eggs, crackers and a whole bunch of fruits which absolutely saved me on the ferry to Savai’i. I stayed in room 11 which had the ensuite, a mini fridge, aircon and mini patio with chairs and tables for you to seat outside and enjoy the garden. Room was cleaned everyday and though basic, had everything I needed. There is a shared kitchen and dining area for all guests just next to the pool. I really enjoyed my stay. I do want to note that the gym next door starts pumping very loud music as early as 6.30am in the morning which is not the hotel’s fault and wasn’t an issue for me as I’m an early riser but good to note that even if with the doors closed, you’d still be able to hear the music and beeping which may be an issue for guests who like to sleep in.

WARNING - DISHONEST OWNER AND FALSE ADVERTISEMENT… the description for the room says room amenities: bathroom. See the picture. When I went to check in, they insisted that it’s a shared bathroom. I ended up meeting with the owner and asked her a very simple question: why don’t you say shared bathroom if you intend it to be a shared bathroom? She refused to answer the question. The room description also states shared kitchen, but never says shared bathroom. I then showed her the picture of the description of the room where it says room amenities: bathroom and asked her why it says one of the room amenities is a bathroom and she refused to answer the question. Why say shared kitchen, but not say shared bathroom, if that’s what is honestly intended. These are bad people and I would not do business with them and I would not stay there. I left and went to another hotel, she refused to give a refund, but Expedia agreed that their description is misleading at best, and the Visa company also agreed a refund will be issued. The owner kept saying the advertisement says shared facilities, and they do have a shared kitchen for everyone, but nowhere does it say shared bathroom. The fact that she wouldn’t answer the question why she doesn’t expressly state shared bathroom but does say shared kitchen, I think tells us everything we need to know.

Such a lovely stay! All of the staff were super friendly and kind, the kitchen was super useful and the complimentary breakfast was great! The pool and gardens are gorg!

Great breakfast and friendly staff

Great friendly staff. Like family. Highly recommended. Beautiful garden and praceful. Faafetai 😘

A good transfer stop in Apia. Non descript room, lovely breakfast.

Welcoming atmosphere, nice garden setting with pool, lovely staff and a great breakfast each morning. There's also a kitchen to use if you feel like cooking. Bring earplugs for the traffic noise during the night though.

I enjoyed my stay at the Samoan Outrigger Hotel very much. The staff were very friendly and helpful in all regards, offering suggestions on visiting area of the island. Cable or satellite television would be the only upgrade I would recommend. I will certainly visit the hotel again in the future.

Great service

Awesome

Staff great bit noisy with dogs

I really enjoyed my stay at the Samoan Outrigger. The room was clean, spacious and the bathroom was too. The only negative was the very noisy music coming from the gym in the early morning and evening, so incredibly loud

The rooms are basic and clean the property is an old colonial style place and Samoa fales for hire setting surrounded by a beautiful tropical garden and a pool, they serve a different breakfast each day very nice, the staff are lovely and helpful. The dining area is available for use to the guests and a communal kitchen. We often would buy food and bring it back and eat at the dining area. Felt like a true Samoan experience better one of the larger hotels. One slight negative is not safe to keep food in the communal kitchen, other than that everything else is fab, I would come back here and so would my family.

Charming old homestead Well maintained and very clean 24 hr onsite support Daily breakfast It does have sone share facilities but ootiins for private too. The kitchen is open for self catering.

I like boutique hotels and this establishment follows those sort of lines - historical artefacts, antique furniture and photos showcasing the local Apia history dating back 100 years and more. The hotel was clean and the staff very friendly. Breakfast was nicely presented.

Lovely staff, delicious breakfast, nice and refreshing pool. Enjoyable stay in the fale 😊

This was a beautiful and peaceful property. It’s not spotless like a resort, but it is wonderful and comfortable. The staff is phenomenal and so helpful for all your needs. They called me so many taxis and helped make sure they would come (often calling them again). I stayed in the Fale, and it’s such a cool experience. It’s definitely more like camping, but it’s unique and fun. Make sure to bring an extension cord because the power outlets are on the ceiling in the fales.

We stayed here because it was closer to the hospital. The room was clean. The shared bathrooms were dirty and one of the shower locks didn't work. I was uncomfortable when I tried to enter the ladies shower and there was a man using the general sink in the small entryway. It shows it being a 3 star hotel but it was more a 1 star hotel. Different regions in the world should have different star rating charts. They have a weird policy of not wearing shoes in the place. You leave them at the front entrance. I get their point of keeping the house clean but it's so different from most hotels. It would have been ok if I had socks to wear around. I absolutely recommend inside shoes and shower shoes. The shared fridge in the kitchen was dirty as well. I don't feel comfortable leaving my food in there. The first lady that checked us in was somewhat rude but the rest of the staff were very kind and friendly. The history of the place is very interesting. I think it needs to be a museum. I wouldn't stay here again nor recommend this place taking into account the cost per night and the experience I had.