This property needs to update their wifi. It was sketchy at best. Hard to maintain a good signal. Also the bedding, pillows and matress were hard as a rock. The rooms need a update.

Excelente hotel

This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!

The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.

El servicio y personal del hotel es de primera! Cómodas habitaciones y excelente ubicación

Beautiful hotel Amazing room 4 star restaurant

Excelente, el servicio y la ubicación.

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.

Las personas que trabajan en la recepción y en el restaurante son excepcionales en todo sentido. El hotel es precioso, súper cómodo y bonito. La ubicación es a la vez excelente y mala. Excelente porque está en pleno centro y se puede caminar desde ahí a todas partes pero, también es una calle con bares y discotecas. El ruido en las noches es difícil de soportar.

I would definitely stay again. The breakfasts were amazing!!!

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.

Excellent service, tons of local flavor in the decor, easy to walk. Loved it!

Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale

Excelente servicio y ubicación

Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.

Das Hotel ist sehr gut gelegen und hat Charme. Das Zimmer war schön und das Frühstück war ebenfalls ausreichend und sehr gut. Ein paar Steckdosen mehr wären super ))

Es un hotel muy cómodo con todos los servicios