The location, concept, interior, service, etc. are fantastic. In particular, the staff's proactive and professional response was excellent. However, there were some problems with payment communication. I did not hear any information that there was a limit to the amount of breakfast. This is the first time I have seen a system that limits meal costs. Some additional costs, such as drinks, were indicated on the invoice as lunch costs. We had problems communicating with each other a few times.

From super welcoming staff to the finely appointed rooms, amazing turndown and housekeeping service, and the guest priority rooftop bar, nook, and restaurant, we truly felt appreciated as guests and would never hesitate to recommend the hotel. Location is prefect for being near all the action in SOHO, while not being in the thick of it, so it was still quiet in the room at night. We will be back again.

Fantastic stay with an upgrade to the penthouse. Everything was beyond perfection. Loved every minute.

Great location. Nice rooftop bar.

Super hotel great roof roof bar

O quarto é confortável, banheiro e ducha excelente. A localização é imbatível em Londres, a decoração do hotel é linda demais. Seus bares d restaurante são fantásticos. Atendimento do staff nota 1.000. Recomendo fortemente

Amazing well put together

We didn’t get any information about what services available in the hotel when we checked in… , front disk girl was not professional in loudly saying .. sir your card was declined… and she was mistaken.. she charged my cards twice.. and they had to refund me.. a gentleman in the front disk was awesome and went the extra mile to help me finding my phone I lost in the taxi Overall the front disk manager was nice and apologetic We loved the hotel .. overall and we will come back

Located in a fun area, the hotel is both boutique and trendy. Please make sure to visit the roof top bar!! The staff were fantastic. Thank you

Excellent

Nice room and excellent breakfast service

The bar, restaurant, details, staff, service…absolutely everything was great. Would gladly stay here again on my next trip to London.

Great stay, staff were so warm and welcoming especially with our 8 year old son who offered himself up for working in the Flute bar 😂! Food in Flute and breakfast really stood out and will definitely return!!

Spotless room, very friendly staff

Rummen och hotellet fantastiskt vackert och rent, personalen väldigt customer service - införstådda (men för det pris de tar per natt så räknar jag med det ” lilla extra”

Fantastic hotel in primo location.

Hotel absolutely beautiful, staff very good, service great! Lovely food in Dear Jackiey.

Amazing location, and every little detail was thought of. Quality of room was very good, and the turn down service was the best we’ve had everywhere, very thoughtful with everything in the right place for when we returned later that evening. Staff were very friendly and welcoming.

Had a wonderful stay with my wife. it was great to stay in the heart of Soho in such a beautiful place.

The hotel has such an eclectic vibe — every detail feels unique and thoughtfully designed. The interior decor is gorgeous, with a perfect mix of modern touches and creative style. Everywhere you look, there’s something cool to notice. The staff were super friendly and attentive, always ready to help and just genuinely nice people, which made the whole experience even better. The amenities are a solid 10/10 — everything felt high-end and well taken care of, which made the stay extra comfortable. Looking forward to another stay in the future!