The property was a great size for a family of four. Overall, the apartment was clean, especially the bathrooms and kitchen. The bedroom mattresses were comfortable and in good condition.
The automatic shutters were a nice feature too. It is in a busy city, so complete silence should not be expected.
The staff were very helpful, though I’d recommend using Google Translate or speaking with the doorman, who does not work for Factory but was extremely helpful and speaks both English and Spanish.
The kitchen was also well equipped and clean.
Areas for improvement
The upper glazed window pane in the living room appears to have shifted, allowing outside noise in.
The boiler/hot water system needs attention. We had to run the sink taps on full hot for around 10 minutes before using the showers. The apartment has a small private boiler, and the pilot light can go out, requiring it to be unplugged and plugged back in.
One of the toilets stopped refilling during our stay, although there were two toilets available.