직원들은 매우 친절했습니다. 다만 호텔 자체 시스템 전반적으로 개선해야 할 사항이 많았습니다. 0. 가장중요! 예약사이트에 5star 로 되어있지만 실제로는 3star이하로 보입니다. 이 부분때문에 개대와 달라 단점이 더 많이 보였던 숙박이었습니다. 1. 도착 1개월 전부터 호텔에 연락해서 공항 픽업을 3차례나 서면으로 확인했지만 공항에 아무도 나타나지 않았습니다. 2. 예약사이트에 있는 번호로 호텔에 전화했지만 연결이 안되었습니다. 3. 프론트에서 픽업 관련 컴플레인 했지만 픽업예약 자체를 모르고 있어, 증거 메시지를 보여주었습니다. 4. 위치가 산 위에 있기때문에 5인의 경우 Grap으로 6인승 차량 잡기가 불가능하므로, 택시는 두 대를 나누어 다녀야 합니다. 저는 호텔에 별도 요청해서 높은 요금을 주고 택시를 이용했습니다. 5. 지도만 보고 산속에 있는 호텔이라 고요함을 기대했지만, 엄청난 우퍼스피커 음악소리는 새벽 1시까지 지속되고, 모터사이클 소리는 새벽 3:30쯤 되어서 멈췄습니다.(토요일 숙박) 6. 온수를 켜는 방법에 대한 설명이 없기때문에, 일 부 고객은 온수 제공 여부를 모른채로 투숙할 가능성이 있어 보입니다. 온수 이용 방법을 적어두고나 체크인 시 안내하면 좋겠습니다. 7. TV 리모컨이 작동하지 않아 프론트 연락 후 시설관리자가 노력했지만 불가능했고, TV는 이용하지 못했습니다. 다른 사이트를 알아보지 않고 호텔스닷컴에서 섣불리 예약한 것은 제 잘못이지만, 소비자입장에서 합리적인 가격에 5-Star 호텔을 예약할 수 있다는 착각을 준 것은 예약사이크의 책임도 크다고 생각합니다.

호텔 시설및 프론트는 친절하며 객실상태도 좋음 다만 벌레가 많음 음식물을 방치하면 개미등등 순식간 주변에 생김 그외는 좋았음

Sehr gut ausgestattete, große Zimmer. Leider funktionierte in meinem der Satellitenempfang nicht und der Smart-TV blieb nicht im WLAN angemeldet, somit war das Gerät nutzlos. Das wurde auch nach meinem Hinweis nicht behoben. Außerdem gibt es zwar einen Wasserkocher, allerdings wurde nur Tee dazu gelegt, kein Kaffee. Es gibt aber einen 711 im Haus, so dass man sich dort versorgen kann. Das Restaurant bietet qualitativ gute Speisen. Der Service ist aber leider langsam. Aber wenigstens nett.

Nice to stay this hotel clean and tidy facilities very good.

The property should invest in better equipment and infrastructure as the TV's are poorly made, (Perhaps Chinese branded Televisions that do not respond to input of remote.) That and small awkward spaces around room making it difficult to navigate things.

The restaurant was good. The breakfast buffet, which if you book through a third party site, is not included was not good. Very little variety and cold. Check in was at 2pm. I arrived at 3pm and my room wasn’t ready until 3:30pm. The booking stated check out was at 1pm and they made us leave at noon. The aircon was hit or miss and the insta-hot, which I had to turn on not only the power, but also the water, never got above 27C. Save the headache and poor location and head to the Holiday Inn near Ayala. You will thank me later

Fint Hotel och trevliga personal.

I had a good stay until the last day of my trip when I had a package delivered and front desk staff were very off about the package information. Please do better, was so humiliated in the front desk asking for my package and the staff responded with ‘No package under your name came’ repeatedly with guests all around watching. All for my package to actually be stored somewhere else not in the front desk. But the room was nice and clean, quiet spot for a stay away from the chaotic city. But WiFi connection isn’t that strong so keep that in mind when staying here.

Shitloads of ants in the room, no soap and pretty filthy On the good side the employees were very nice and friendly

Nice place, I did not expect that the suite has 2 bedrooms. I will definitely recommend to my friends.

I checked in late at night, but there were no problems. The elevator didn't work at all on some days, and there were frequent power outages, so there are some issues with the facilities. There is a 7-Eleven on the first floor, so it is very convenient. The bedroom was on the road side leading to Tops, so it was noisy even at night and the soundproofing was not very good. The staff were all kind. When I couldn't get a taxi, they put me on the shuttle bus. When I went to the airport to return home, I couldn't get a taxi and couldn't use the shuttle bus, so an executive took me to the airport. There are many areas for improvement, but overall it was a good stay. I look forward to future developments.

Very nice and respectful people…little expensive based on the food and the area

Only problem-the lower floors ( I stayed executive suite 3rd floor ) are not sound insulated towards the roadside. They need soundproof dual pane glass, considering the highway is frequented by bazillion of motorbikes (without mufflers) You can expect full traffic until 1 AM and starting again at 5 Am. Aside of the sleepless night, its all good.

Good place to stay but very nosisy with the moterbike tfaffic all day. Started to quiet down around 1030 pm. Staff was awsome and helpful. Breakfast was good and plenty of choice. On the day of the breakfast buffet id suggest they keep the food hot. I had them microwave my plate. Pool was cool and cery nice for a dip and views off the pool dect were great.

Super friendly and helpful staff. Great evening entertainment and food in the restaurant. Amazing views.

clean

The hotel needs to retrofit the build for noise control. The rooms on the busy side of street (the executive Suites) need to be sound proof. The motorcycles were relentless when moved to a smaller room the a/c units were poorly operating, hallways and lobby temperature hot. The food area needs health protocols; the fruit bowl not covered and flies all over the pastries, and the hot food not served hot. Television cable service limited to one room - not good. Positive note, the floors were very clean and bellman very polite. Thank you Expedia for being the best.

Most of the staff are not as attentive nor service-oriented to the guests.

I really loved the hotel and staff and the restaurant and hospitality the cleanliness and the gym and the pool and the management very friendly but thy tried to over charge me for taxi service The property was very beautiful but by the pool area it was very dark at night time and no safty Signs I tripped over small table that I couldn’t see it because it was very dark and the bathroom the water was cold because the water heater was broken so we took cold shower just the day that I checked out I took hot shower I couldn’t sleep at night because all the noise and motor bikes noises and I booked the hotel with breakfast but the staff told me that it was not with breakfast I don’t know if it was the Expedia mistake or the hotel but no big deal with breakfast

Location. Perfect for the wedding if our nephew at Chateau de Busay