아주 훌륭한 숙소였습니다.

객실 서비스 및 직원은 매우 친절하였고 디너 음식도 훌륭함

깨끗한 객실과 편안하게 쉴 수 있는 인테리어 직원들의 세심한 배려가 훌륭하다.

객실이 넓고 깨끗한데다 구마겐고 건축 스타일이 맘이 편해지고 쉴수있게 만들어 줘서 잠을 푹 잘수있었어요~ 청수사가 가까워 아침에 다녀올수 있어서 환상적이였어요

The property is impeccably designed and constructed, with an outstanding location. Nevertheless, the most memorable aspect of our stay was the exceptional service provided by the hotel staff. Every member of the team greeted us warmly, demonstrated genuine friendliness, and consistently went out of their way to ensure guests were comfortable and well cared for. Our experience at this hotel surpassed expectations, and I look forward to returning soon with my mother. Thank you very much for your wonderful hospitality.

최근 오픈한 호텔로, 반얀트리 브랜드에 대한 기대치를 충족하기에는 다소 부족한 부분이 있었습니다. 직원들은 대체로 친절했으나, 5성급 특급 호텔에서 기대되는 세심하고 전문적인 서비스 수준과는 거리가 있었습니다. 레스토랑의 식사는 무난한 편에 그쳤으며, 인룸 다이닝 메뉴는 선택의 폭이 매우 제한적이었습니다. 리조트형 시설이 아닌 만큼 공용 온천장은 크기가 작고 다만 객실과 온천장 이동은 편리한 동선이였습니다. 온천 객실은 일반 객실과 구분되니 예약시 사전 확인이 필수적입니다. 피트니스 센터 역시 공간이 협소하고 답답하게 느껴졌습니다. 넓은 로비 공간 외에는 눈에 띄는 특징이 없었으며, 객실 수가 적어 조용하긴 하지만 호텔 내부 공간이 전반적으로 좁아 여유로운 분위기를 기대하기 어려웠습니다. 객실은 지나치게 건조하여, 가습 효과를 위해 욕조에 물을 받아도 큰 효과가 없었고, 난방기를 꺼도 여전히 건조했습니다. 특히 숙면 후 목이 따가울 정도로 불편함이 있었습니다. 호텔의 가장 큰 장점은 청수사 인근에 위치해 고즈넉한 분위기를 즐길 수 있다는 점이지만, 다른 지역으로의 접근성이 떨어지고, 주변에 편의시설이 부족해 불편했습니다. 또한, 교토 택시 기사들조차 위치를 잘 몰라 Park Hyatt를 기준으로 설명해야만 찾아갈 수 있었습니다. 다만, 오픈 초기 호텔답게 모든 시설이 매우 깨끗하고 청결했던 점은 인상적이었습니다.

This is the best hotel in Kyoto. Beautiful property, spacious rooms, fantastic restaurant, impeccable service and the best location.

Amazing hotel - room, restaurant, views - were all superb and very zen. We had a very enjoyable stay! The only comment is that stuff while friendly were not really fluent in English and were not able to effectively assist with restaurant reservations.

Excellent

Small and intimate hotel. Beautiful property!

Room was lovely and staff was great.

Amazing hotel, a true example of luxury with the attention to details that is the hallmark of high end Japanese hospitality. Rooms are spacious and perfectly cleaned (as is the whole hotel), great space a small natural spring onsen. Nicely located on the edge of Gion. I hope to visit again.

Small but very nice hotel. Great location!

Our stay at Banyan Tree Higashiyama Kyoto was exceptional (4 nights). The hotel is beautifully designed and practically brand new. We loved that guests could choose from two different styles of yukata to wear during their stay. The breakfast was delicious (there are three options for breakfast and you can mix a match), the staff was incredibly attentive and welcoming, and our room was spacious, spotless, and equipped with excellent amenities. We had a wonderful experience and would gladly stay here again.

Everything is great with the hotel - except - (1) long walk uphill to get back to hotel after a day out, and - (2) if you are driving, the hotel’s small carpark is at the bottom of the hill, which means you’ll have to walk up that moderately steep slope to get back to hotel….which can be a good daily exercise….

Had a wonderful time with my wife after spending 4 nights at the Banyan. Staff were warm and welcoming, room was beautiful, clean and spacious. Will be returning!

Very unique hotel, beautiful room only thing they need to improved little bit of breakfast . But everything else very nice.

For a 5 star hotel, the service is terrible. Don’t even step near the restaurant. The concierge is also pretty useless.

El hotel está muy bonito y bien situado pero el servicio es PÉSIMO. Todos son muy amables y hacen mil reverencias pero no tienen la menor idea de cómo manejar un hotel. Nadie digo NADIE en la recepción del hotel habla el mínimo de inglés para un hotel cinco estrellas. El bar solo abre tres días de la semana de 6:00 a 10:00 por???? El restaurante principal solo funciona un día de la semana!!!! Por???? Desde el día anterior tienes que decir a qué hora piensas desayunar cuando ni siquiera está lleno el comedor. Por?? Nosotros teníamos el desayuno incluido en la tarifa de Expedia y no hubo poder humano que les hiciera entender que no tenían que cobrarlo. Ya hemos mandado dos mails pidiendo el rembolso de los desayunos y no lo quieren hacer!!!!!! Un desastre de hotel.

The room was quiet, spacious and clean. Amenities are good. Especially, the spa, breakfast and dinner are awesome. Staffs are well trained and professional. Highly recommended.