If our actual room was anything close to the view depicted on the promo image, we might have enjoyed our stay more. They tried to charge us almost 1,700 Euros more to get the room we thought we had booked. Our balcony had an internal view of a solid wall; no street view at all. The desk staff were very helpful, but upper management were not! Our unit had a very small kitchenette, which is great, except that the hot-top didn't work. And on the 5th night the power to our entire unit went out. Pitch black. They found us a temp unit that night, told us just to take what we needed for the night, and then in the morning management told us that we were supposed to have packed up everything and moved to the new unit. How do you do that when it's pitch black, you can't see anything, and when you are told not to worry about collecting anything but the necessities. Plus, when I was out trying to sit at the balcony, my back chair leg slipped right thru the flooring, and my chair flipped me over backwards against the wall. Upper Management were not cooperative with anything.