Staff were nice

Stayed for a gig at theNX

Room was extremely hot, so hot that I only slept for 2 hours and checked out due to being so uncomfortable. I also had to pay £10 for a replacement keycard. This is ludicrous

Slow check in poor condition hotel noisy old furniture even first room given had no lock when i asked for another he said no one will enter then i insisted to give us another room bed so hard and room smelly

Instalaciones con bajo mantenimiento

The staff were friendly enough but the bed was extremely uncomfortable and the shower didn’t work properly. Wouldn’t recommend staying there.

We expected a pretty basic hotel which this was. However its clearly advertised as offering Breakfast - We were told on arrival that this was not available (we did find the empty breakfast room - so i guess not enough guests were staying to make breakfast viable?) Our room was a single with a double bed crammed against one wall so getting in and out was not ideal. Overall run down and in need of some TLC

The hotel was neat,but the bathrooms are too tiny, tight and small and not comfortable at all. It was very difficult to have a clean bath.

I was very happy staying at The Grainger Hotel again. Incidentally i have stayed at The Grainger Hotel on numerous occasions. If i need to be in Newcastle not far from Town i always choose The Grainger Hotel as i know it makes perfect sense to do so. The single room with en-suite was immaculate & well presented. The bed was very comfortable & i slept well. The amenities provided at the Grainger Hotel are very good in my view. The Grainger Hotel provides me with great value for my money & is a fantastic Hotel in my view. I have NEVER had a problem whilst staying at The Grainger Hotel to date thankfully. Finally i will certainly stay at The Grainger Hotel again & i shall be recommending The Grainger to all & sundry afterall.

I enjoyed my two night stay at The Grainger Hotel. The room i stayed in with en-suite was immaculate & well presented. Incidentally i have stayed in this particular room previously & was very happy upon learning i was staying in the same room again. I found peace in this room previously, i was able to relax & unsurprisingly i slept very well. The amenities provided at The Grainger Hotel are very good & satisfy me. The staff are both friendly & helpful at The Grainger Hotel. Furthermore i have NEVER had one single problem when i have stayed at The Grainger Hotel to date which is very pleasing upon reflection. Finally & in conclusion The Grainger Hotel is a great Hotel that offers guests exceptional value for their money. I will definitely stay at The Grainger Hotel in the future & i shall certainly recommend The Grainger Hotel to all & sundry afterall.

This stay was very poor and uncomfortable. I had a unexpected fee for parking which wasn’t mentioned on the booking and the room was uncomfortable and in disrepair

Bed uncomfortable - price hiked because of availability. Bathroom tiny and impractical

Friendly staff and close to the city for the price. Shower didn't work properly and parking is just on the neighbouring streets.

The room where I lodged was dirty, smelly and mouldy. The tap in the bathroom were not working. The room was freezing and the staff could do nothing to help. I couldn’t even have a bath because I was scared of germ. I managed to survive the one night I spent there. Can’t recommend them.

I arrived at The Grainger hotel with apprehensive feelings,after reading the reviews.I was pleasantly surprised by what I saw when I walked into the property.My room wasn't ready when i arrived,but to be fair i was quite a bit early.I only had to wait half an hour.The room was quite small but was very adequate for my accommodation needs.The room was clean and tidy and the staff were really helpful too.I will definitely be back

Lovely stay

I had been in touch to get a refund for the second night I checked out the toilet was leaking I mentioned it they said they’d sort they didn’t taps where loose just things you shouldn’t have to put up with at 120 ish a night

Polite and friendly staff, unfortunately they don't serve food but we're happy for me to order in from some of the many restaurants located on the same road. Clean room with en suite shower and toilet. Very good value for the money.

Room was small which was fine, toilet had old urine and pubic hair on so cleary hadnt been cleaned, good job i had wipes, shower fluctuated from scalding hot to ice cold so couldnt have a proper wash, stains on the bed sheets n wat looked like crisp crumbs in the bed, the mattress was very old, springs bulging so no sleep, checked out at 6.30am as no point being there, only was the room was warm

I booked hotel for the Great North Run. Due to travelling a distance, I confirmed in the morning that I could check in m, in the evening. This was agreed as not a problem. On arrival at 21:30, I was told I had to stay elsewhere. Information about the accommodation was sketchy, but I worked this out to be student accommodation on the other side of town. Staff stated this was due to a power cut. I checked the national grid website; this clearly showed no issues. After about an hour of discussing, it was clear that the room I had booked had been given away. Speaking to another ‘guest’, the same has happened to them. Eventually I was given a room at the top of the building, probably a staff room. Oddly, I was also asked to give £10 in cash as a deposit. The same other guest was not asked… I felt unsafe throughout my stay. I would not recommend and will not be staying again.