Booked the room well in advance and had a confirmation and messages from the hotel in advance of our stay. Got to the hotel only to be told that they had no room for us. Poor lady at the front desk tried to help us but the manager stayed in the office and offered no help. Our advice would be to call ahead of your visit to make sure that you actually have a room - or better yet, stay elsewhere. We stayed at The Town Crier and we highly recommend for service, location, cleanliness and comfort.