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The picture in the add is nothing like the place. They should really change that, although I understand why they would take a picture of the outside because it looks like a downtown hotel that sells rooms by the hour. However, inside the rooms are renovated clen and modern. They have a fridge, a coffee maker, a microwave, and a tv with streaming services, so it’s cozy enough to kick it in. You’re in the center of the Gaslamp and all the attractions are walkable. Super convenient for conventions, or music festivals. Then there’s the shared bathroom situation. So clean, and the showers are their own private rooms as well as the toilets. I was very pleasantly surprised. If you are coming to SD with a group to have some fun l ventana would be a great place to rent with them.

I tried to cancel late for the 50% fee, but they never recognized by cancellation and kept reaching out to me to check in. I still should’ve received 50% discount for a no-show, but the stupid lack of a concierge did not even realize that I was never there. Now they are refusing to refund my 50%.

This was super fun. Great location in the middle of it all. Comfortable bed. Nice room. Could use a chair and side table.

I would avoid this hostel at ALL COST. Read this before you book! 1. the host didn't provide any check-in instruction until we text them through the app. 2. The property phone number is not reachable! 3. there is NO LOCK in their shower, EXCUSE ME? 4. Our lock was out of battery, and we were locked out. The host asked us to buy a battery, promised will reimburse us, but still NOT after 14 days? 5. There was no internet for about 16 hours, and the host didn't seem to care until we ask and ask again the next day