전체 평가 및 리뷰 Suburban Studios East Syracuse Carrier Circle

The hotel is fine but the room was dirty: There was a pile of dust and plaster bits in one corner. There floor was sticky, especially along the wall with the window. The bathroom was fine. The bed linens were fine, but the mattress sagged. Breakfast was fine.

Property aftercconfirming by call day of check in gave away our room and then refunded incorrect credit card. Man at front desk was completely incompetent and wouldn't resolve issue 0/10 experience✔️

Ants in room

while the hotel corridors themselves smelled clean our room smelled stuffy and obviously pets stayed there.

I CANNOT begin to tell you how unbelievably incompetent and unprofessional the staff at this hotel is. The overnight receptionist on Friday was absolutely useless and clearly has zero experience in the hospitality field and needs training. We had a 6 hour drive and would be arriving late so I had contacted them the week prior to give them notice. The person I spoke to didnt do their job properly and put this in the system. We arrived around 2:30am. The front desk guy told us that they had given our room away and canceled the reservation. This was to all of our surprise and frankly unacceptable. I booked this hotel through Expedia and the booking was still active on there as well. They clearly had not canceled it at midnight as he had lied about. We went back and forth with no resolution in sight and he told us “there’s nothing I can do. You might have called last week but you should’ve known to give us a call today to tell us again” He had an attitude and acted as if it was my fault that I didn’t just assume I had to make that call twice. It is not on the guest to make sure they can perform a simple task like that. He first told us someone walked in and took it then said that staff was staying in the room; all the while just looking down and not looking up to talk to us about it. Expedia later confirmed that the room was still booked in my name and apologized

Very reasonable price but I now know why, the room was filthy. Covered in lint and hair. The shower water did not drain and there was a clump of hair left on the shower wall from the previous people. Turned the heat on and we just ingested dust the entire time.

Awful place. Squeaking bed frame. Uncovered wires.

The front desk attendant was extremely rude and unprofessional. More worried about her cell phone than anything else.

The rooms in the photos are not the rooms you get, and there was a weird smell in the room. There was trouble getting in contact with hotel to find a solution to the problem. Do not waste your money on this hotel, there are better hotels in the area. We had to move my crew after just one night.

Clean and safe

Customer service and communication skills of staff is terrible

Adequate lodging but room reeked of cigarette smoke.

Confort, cuisine spartiate (uniquement quelques accessoires), très bon déjeuner.

No sponge but provided soap. Visible large crumbs were found on the nightstands. The bed had hairs on the bed. The floor was dusty and had visible white substances on the floor.

Great

Clean, newly renovated rooms. Staff is accomodating. Affordable. Location near a very busy roundabout, getting to and from hotel can be tricky.

Great place to stay for the price! Good location, clean room. Didn't get the continental breakfast so I can't comment on that, I'm sure it was fine. For the price, I don't think this place can be beat.

We had to walk on 1/2 inch thick ice to get down the sidewalk and up the stairs to the door. The temperature in the public areas of the hotel were very cold. So our breakfast got cold before we could eat it. The room was nice and the staff were great.

The perfect spot to stay before an early flight!