호텔이 오래 되었고 침구나 룸이 깨끗하지 않았습니다

시설은 넘 좋은데 직원교육이 부족해요 영어가 안되니 이해는 하는데 아쉽네요 특히 청소직원과 레스토랑 직원들 교육을 구체적으로 시켜야될듯 청소는 손님들이 없을때를 꼭 확인해서 해야되고 레스토랑직원들은 자기 담당구역 정해서 서빙해야될듯 직원은 많은데 움직이는게 넘 느림 호텔 지배인이 더 노력을 해야될듯 넘 좋은시설 조식 퀄리티 좋아요 카이로 소피텔 다운다운호텔 사랑랍니다

Facilities and amenities were great. Very kind and and careful.

We stayed at the Sofitel Cairo Downtown with my wife and teen daughter for three nights before heading to Giza. Our Prestige Suite had two balconies and a separate bedroom. Staff was professional and attentive throughout. I highly recommend the Millesime Club option, which provides excellent complementary breakfast and afternoon tea. All in all, an excellent stay in Cairo.

We had a very good stay at the Sofitel. The pool area was very nice and the lobby is beautiful. Only drawback is the smoke in the lobby. Makes it harder to enjoy. Room was a bit small as well but ok. Staff were helpful. The other Sofitel in Cairo is at a better location though so I would stay there next time.

xx

Ganske slitt hotell. Frokost ok. Variabel grad av service. Fint bassengområde.

body soap and shampoo containers were empty

Séjour fantastique un vrai 5 étoiles ! Hussein à la réception parlant le Français est très agréable et professionnel.

I had a wonderful stay! The staff are truly amazing—from the moment you walk through the door, to the reception team, and the breakfast staff. Everyone was incredibly welcoming, friendly, and professional, making me feel valued throughout my stay. Their exceptional service and genuine kindness made all the difference. I highly recommend this place....

Exceptional hotel in Cairo. Restaurants was great and excellent shisha service provided on roof top.

Everything was perfect I really like it .the only thing I didn’t like in Sofitel downtown Nile is every night in the lobby, you see a lot of people and a lot of girls did dressing no properly and is not safe for the family just at night. I had 15 years old girls. I was scared to let her go around the hotel walking by herself at night after when I see all these people’s, specially the girls dressing Improperly very bad and with bad attitude .I really this is only my concerned about the night at Sofitel .

We thoroughly enjoyed our stay at Sofitel. We initially had a problem with our room at check in and were having trouble closing our door meaning we couldn’t leave the room unattended/rest as we wanted. However, the issue was resolved promptly. We felt the hotel was clean, the staff were very warm and professional. In addition, the breakfast was outstanding and all staff at the buffet were extremely attentive. We only wish we could have stayed long we to enjoy it. For reference, we were 2 adults and 2 children.

Adnan from the house keeping staff was phenomenal. Overall I loved my stay

I had medical emergency issues The doctor's arrival took more than an hour.

Ingen klager alt var perfekt. Personalet var hjælpsom.

I’m giving it a 3 because of the smoking in the common areas, including around the pool. It’s a real turn-off in 2026. A smoke-free environment would make the experience much more enjoyable.

Staff were kind and good tasted perfect just felt a little let down since I took the family for lunch in the hotel and was waiting for room to be ready and no one let me know the room was ready until I actually went and asked also with laundry service some stains weren’t removed required dry cleaning so I paid for the service twice but overall perfect place to stay staff are perfect they are all so friendly and helpful the room was very spacious with beautiful views of the Nile

perfectly adequate no issues

Chambre propre , personnel parle l’anglais