Todo muy bien con el servicio, solo la fiesta que acabó a las 5am y no dejaba dormir. El personal muy amable y servicial

Todo en general, las instalaciones súper cómodas y en buen estado y limpio,el personal súper amable el chico de seguridad nos dejó sorprendidos a mí esposo y a mi súper amable y agardeble, les agradecemos por darnos una estancia agradable

Se indicó que se incluía el desayuno, sin embargo los dos días que me hosped, no se otorgó, una por qué dieron un horario hasta las 12 y a las 11 ya no tenían, no contemplaron el número de huéspedes, y al otro día el restaurante se enco y a cerrado, no cumplen, a la habitación le faltaban servicio de higiene como el papel o toallas de mano, definitivamente decepcionado de la calificación y el servicio que ofrecen, no vale la pena

Exelente

Very friendly professional staff. Nice breakfast on the patio.

Genial espacio para descansar y divertirse.

great place to stay

Todo bien

Todo bien

The property was secure, clean and the staff were very friendly. It was walking distance from every thing down town Leon.

Buen lugar

Excelente concepto

Muy centrico, buena relacion costo - calidad , muy limpio, instalaciones nuevas.

Súper hotel

Todo bien gracias

. Solo que empezó a llover y no hubo wiffi en todo el día

Great place in the heart of the city.

Muy limpio

At check-in, the front desk wanted to charge my credit card for the room, despite my having paid in advance on Expedia. She insisted it was not paid. I showed her our receipt from Expedia and immediately she saw in her system that it was paid. We were unable to use the pool or jacuzzi for the entire time we were there. The front desk said it was closed for chemicals and cleaning. It was covered and unusable the entire time. We were relaxed in our hotel room on our second night and I received a call around 11pm on my cell phone from a León number. It was a man saying he was from the front desk of ALT Urbana. He addressed me by my full name. No one knew my full name or cell phone number in León except the hotel. He said there was a car with questionable tems outside the hotel and the police were going to come and knock on our door. The hotel has a light outside of each room It is illuminated if there are guests staying in that room. That is not a safe practice. We no longer felt safe at this hotel and checked out one day early. When we checked out, a different person at the front desk wanted to charge my credit card for "the extra night" despite we were leaving a day early and despite the fact that we paid for our hotel in advance on Expedia. She insisted, and again I showed our receipt from Expedia and immediately she found in her system that everything was paid. I can not recommend this hotel.

Atendieron an mis papás súper bien. Las recámaras limpias y modernas. Excelente hotel, excelente servício al cliente.