This hotel was good at some things and bad in other areas. We slept there for three nights. First room we got, the bathroom sink was leaking everywhere so we had to change room. On the third night we were there, the hotel hosted a private party that they were aware of before our arrival. They never told us about it and it was a huge party with music as loud as we could here in the whole Valbona valley. Of course we could hear it from our room as if we were outside partying. We didn't have access to the restaurant and all of the amenities that night. They never told us and when we talked about that to the manager he just told us that he could do nothing and to just call Expedia. Horrible customer service, never experienced this anywhere else. Beside that, beds were confortable and the hotel is almost new. It is advertised as a "luxury hotel" but I wouldn't say so, and for reference, I never go to luxurious hotels. Food at the restaurant is great , but the free breakfast is always the same and not a lot of choice. I would not go back.

Is een mooi nieuw gebouw. Alleene met nieuw komen ook kinder ziektes. Vervelend was dat midde in de nacht de stroom uitviel enndus ook de airco waardoor het veel te warm in de kamer werdt. Andere tips die ik mee zou willen geven. Zorg dat het bestellen van drankjes op rekening kan. Zeker aan het zwembad is dat een stuk makkelijker

Beautiful rooms, everything is very new and clean The views from any room are incredible. Comfortable beds, plenty of pillows. Breakfast is meh, the restaurant for dinner was good. Service was okay but they seemed short staffed