Horrible experience. Do NOT stay here. I booked the family suite with 2 beds. Come to find out the room was under maintenance. We were never told even after calling before our arrival to inquire about the room that it was unavailable. Due to our family size and children’s ages we were forced to move to a different hotel. Now we are trying to get a refund through hotels.com who we booked with. They can not even get in touch with this hotel so no refund can be processed. Not even one communication with the hotel has been possible by what hotels.com said. This hotel does NOT have good customer service. I called twice and was immediately hung up on. Please, do yourself a favor. Do not stay here.

Great!

This beautiful hotel looks and smells brand new and modern. The service and staff are so friendly and accommodating. I felt completely safe. The breakfast on the roof top daily was such an incredible experience. There’s a gorgeous panorama view of the city and surrounding mountains. Breakfast was freshly made and a perfect way to start the day. The overall feeling was like staying at a bed and breakfast. There’s also a cute boutique on the ground floor of high end women’s clothing that I enjoyed shopping at. The location is central in the city with quick access to taxis and everything we needed. Thank you for being so accommodating and for a wonderful stay in Cajamarca!

Ideal ubicación, práctica llave con bluetooth y excelente hospitalidad. Desayuno perfecto

Everything is ok, friendly sraff, very happy,

Waiting outside the door for key access and no one show up.

Beautiful, clean, and well-located. Thank you for the excellent service, cleanliness, and the friendliness of the staff, especially Juliana. A very pleasant experience; I'll be back soon!

I was pleased

Infraestructura impecable

Wonderful stay in a very comfortable hotel

What a wonderful stay at this charming hotel. Everyone is so friendly and the rooms are very comfortable.

I liked the softness of the beds