Very soft bed—too soft in fact. Shortly after arriving we realised the bed was way too soft and was going to give us back aches, so we decided to go home. We told the front desk and the receptionist said she would refund us but can’t because we booked through Expedia. I contacted Expedia and they contacted the hotel and the hotel manager denied to request for a refund. Super disappointing. Bad communication between the two groups. Hard to believe this new fancy “resort” hotel would have saggy beds.