Check all the boxes for this property. Everything well done by staff in all areas. Very family friendly. I was a solo guest for 3 weeks. There is something there for everyone. Pool area, beach, spa, gym & common areas well maintained & clean. Also very safe with watchful eyes of security & mgmt. Got to know some of the staff. Andrea, Yusarra, Idanis, Efrain, Luis, Georgi, Daniel Surf Shop & Senor Dee with Block Security. Made longer stay reservations for next year before I left. Pool water quality was excellent. It is the best staffed & managed property you will find. Nicholas

Great location, nice view, friendly staff, great breakfast buffet.

Everithng was exceptional!!

La habitación está bien equipada para quedarse más tiempo. La playa y piscinas bien accesibles y cercas de la habitación. Disponibilidad para hacer otras actividades.

La chambre est beaucoup trop petite pour 4 personnes. Les lit trop petit également !!! Imposible de dormir correctement. L’hôtel est vraiment mal fait. On dirait que c’était jute un immeuble destiné à l’habitation puis improviser en hôtel.

Everything was good recommended 👌

En general

Rooms were clean and modern, staff was friendly and accommodating. Wish there were a couple more restaurant options but I’m sure as the area develops further that will happen.

Room was very small. Not suitable for a family of four. Not sure why the larger suites only accommodate 2 people. Both listed as 420 sqft which is not accurate. Would not have booked knowing how tiny the room was. In poor shape for being a new hotel. Very little shade spots during the day. We did like the pool. Temperature was warm. Breakfast was ok.

Clean room, staff, amenities were great

Limpieza, personal

The room was fine and a great view. The issue for us was the quality of the bed. Extremely soft and not firm enough. The shower was very small and too much water seepage on the floor. Perhaps a drain in the floor would help or better seal to prevent water from wetting the floor.

Very clean room. Ocean view was excellent. Friendly staff.

Bed and room were at best 2 star

Could be even better if not the policy to give the lower quality rooms to Expedia costumers

We had problems from the time we checked in. Dirty room, shower filthy with a hair elastic in soap holder. Took 5 hours to get them to help fix ac. Requested extra pillows first night twice and never received. Second day bedroom blind broke and after multiple attempts they were not able to fix so lived with blackout blind down. So much for the view. Room did not have a coffee maker or kettle like in advertising. No hot water on third and fourth day. They had to send in maintenance to repair shower faucet. Bathroom vanity was missing one handle. Sent an email to hotel about how unhappy we were. No response. Met another woman who had checked in same day as us and had also prepaid for the week. She decided to leave after one day for similar problems as us. So much potential in this hotel being squandered. It’s a beautiful beach.

Nice staff and Nice place

This is a wonderful four-star hotel and a very comfortable place to stay. Pros: Our room included a small kitchenette with a microwave, burner stove, plates, and cups. The bedroom was a great size with a separate seating area, and the bathroom was very nice. We also had an ocean-facing room, which was beautiful. Our stay included free breakfast with a buffet offering many options — something for everyone. Coffee and juice are included; specialty drinks like cappuccinos or lattes cost extra. The staff was excellent throughout the hotel. Everyone was friendly and helpful. I even got locked out of our room when the key card stopped working, and a maintenance staff member noticed, investigated the issue, replaced the battery, and fixed everything quickly. Great service. We stayed four days. The weekend was a bit busier but still pleasant. Weekdays were incredibly quiet, peaceful, and relaxing. I visited the spa twice. The facial was nice, but the body scrub was disappointing. The provider seemed inexperienced, the room didn’t feel properly prepped, and there was no clear menu. I also expected a massage with the lavender scrub, which didn’t happen — possibly a translation issue. The main restaurant was excellent. We didn’t try the grill due to crowds. The sushi kiosk was disappointing — the rice was crunchy, which hopefully was just a one-off. Overall, a great place for couples or families. Diverse guests, welcoming atmosphere, and I would definitely recommend staying here.

The place looks like new. Everything clean. The view of the beach from the room is something I enjoyed. You can actually see the beach from the bed since the room has sliding glass doors. And you can hear the waves while sleeping. The room for improvement is in the restaurant where they serve the breakfast: it is too small and it is understaffed considering the amount of hosts they had at the time.

Los primeros tres días de nuestra estancia fueron una experiencia de regular a mala. Quizás porque fue después de Año Nuevo. No había mas que 4 opciones de comida, las bebidas siempre en vasos de plástico, el aseo en la habitación de malas. Entendemos que quizás estaban sobrepasados y con personal temporal, pero no te esperas un servicio así en un hotel tan bonito y menos cuando vas de vacaciones y a pasarla bien. Fue decepcionante. A partir del día 4 todo mejoro. Parece que llegaron los trabajadores "titulares". Ya había más opciones de comida, bebidas en vasos reales. Lo que sí es que siempre el personal de seguridad y limpieza exterior fueron muy amables. Del check in desk, un trato muy regular también. En cuanto a instalaciones, hace falta mantenimiento a las salas de playa.