Let me start by saying we got to the hotel around 11:00 pm. There was no parking I mean 1 that was outside the parking lot of the hotel on the street which I refused to park. The person at the front desk was smoking in his car and I let him know so he moved his car and let me park in his “spot” which was not a spot but safer in front of the office rather than on the street. We get in the room and the A/C was not on (keep in mind this is during a heat wave and we were on the 2nd floor and they have no elevator). I am a single mom my daughter is 1, thankfully I had my mom w me so she could watch the baby while I took things up and down. When I go to take a shower you can’t turn the water on, while we called the front several times I gave up and got ready for bed without a shower. I called 1 last time 30 mins later and he finally picked up and said oh you have to pull then turn for the shower to work. By then we had already booked another room for the following night. The next morning my mother went in to tell them we weren’t staying bc we didn’t feel safe to which the response was ok you need to go to Expedia to get a refund for the night. Needless to say the reason we will never stay here is lack of parking and care for customer service.
I will say they sent a text asking about our stay which my mother replied and they responded saying they issued a refund. It’s so sad the only decent communication we got was after we left.
Staff was friendly and room is clean, easy check in process
jennifer
10.0
/10
14주 전에 리뷰함
Hotels.com verified review
Absolute perfect!!!
Thomas
친구 및 가족
10.0
/10
14주 전에 리뷰함
Hotels.com verified review
Great place. Will return.
Tina
여가 파트너와 함께
10.0
/10
14주 전에 리뷰함
Expedia Group verified review
First night our a/c was extremely loud, and smoke detector went off twice. We notified office next morning that day they had replaced the a/c unit and fixed the smoke alarm! They had a great response time for our concerns and were very apologetic for the lack of sleep we got the night before. A free night would have been great for the extreme lack of sleep and inconvenience, but also we did not ask.
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Mark
여가
10.0
/10
15주 전에 리뷰함
Expedia Group verified review
Friendly, clean, comfortable
Charmaine
친구 및 가족
8.0
/10
15주 전에 리뷰함
Hotels.com verified review
It was a good place to stay close enough to Disneyland. The bed was a little on the hard side and they did not clean the room when we left. Overall it was a good place to stay.
David
여가 가족 휴가
10.0
/10
15주 전에 리뷰함
Expedia Group verified review
Derrick and Parth at the front desk were outstanding
Shelby
친구 및 가족
10.0
/10
15주 전에 리뷰함
Hotels.com verified review
A cute little Disney hotel! Overall really nice. You’re right behind Cars Land in Disney California Adventure. You do hear a little bit of that ride but not too much! You also hear the fireworks but they’re not that loud. It’s a quiet hotel. If anything, you’ll hear the cars on the street go by. Super clean. The parking is small and fills up quickly. Walking distance to the parks. Took my family about 15 minutes to walk.
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Jordan
친구 및 가족
10.0
/10
16주 전에 리뷰함
Hotels.com verified review
Rooms were very clean, updated and comfortable. Staff was very friendly and offered us tips on local rooftop restaurants to watch Disney fireworks. Nice and quiet. Will definitely stay here again.
MICHAEL
여가 가족 휴가
10.0
/10
16주 전에 리뷰함
Expedia Group verified review
This property was very nice and clean, the room was quiet even though it was next to Disneyland. Staff was friendly and helpful. Would stay here again.
We enjoyed our visit at the Alpine Inn. It was quiet, and comfortable. Plenty of towels. Pool was terrific and clean.
Monica
여가 가족 휴가
10.0
/10
16주 전에 리뷰함
Expedia Group verified review
We liked that it was close to California dream park and like 12 minutes from Disneyland. We didn't like that on the pictures it shows a mickey mouse and a mickey hat for guest but there was none on arrival. That was our only disappointment
Nate
친구 및 가족
8.0
/10
17주 전에 리뷰함
Hotels.com verified review
Very clean property and rooms, great housekeeping service and helpful front desk. Beds were average comfort, rooms are on the smaller side, parking is very tight. But overall, convenient location and great staff.