9.0
특별함
리뷰 10개
청결

9.8

편안함

8.0

실제 이용 고객 리뷰 Luxe Palermo Smart Suites

페이지당 리뷰 수
20
40
상위 리뷰
David
icon-비즈니스 및 여가
비즈니스 및 여가
4.0
/10
40주 전에 리뷰함

Expedia Group verified review

It's a fine suite in a good location, but it comes with significant risk. When I tried to gain access to the room, staff did not reply for *TWENTY HOURS.* There is no front desk here, and this listing does not specify that you will be contacted via WhatsApp, which I do not use. I *only* discovered this because I arrived at the same time as other travellers who were aware of it, and had received their entry information. This Expedia listing is not monitored and will not respond to messages. I then received no reply for *TWENTY HOURS* to attempts to communicate with staff and get access to my room. In fairness, I had missed an email requiring that I "check in" 48 hours in advance of my arrival, but this seems simply unacceptable regardless of the hoops i didn't jump through. Ultimately I not only booked another hotel for that night, but got spooked enough by the radio silence that I booked another room for the remainder of my stay, just to be sure I had a room. So the lack of responsiveness of the managers of this property in the end cost me about $600. My planning was so wrecked that I ultimately only spent one night in this suite. As compensation, I was offered free cleaning. All that said, it is genuinely a nice space, and the location is fantastic. Maybe this was just a one-time mix-up by management, but it severely impacted me, and I can't say I felt entirely fairly treated in the end.
자세히 읽기
Olli
icon-
10.0
/10
42주 전에 리뷰함

Hotels.com verified review

Nice clean room
Tyrone
8.0
/10
48주 전에 리뷰함

Expedia Group verified review

The property had everything you needed. However, there was no laundry and the pool was actually a jacuzzi instead of a pool. There was only one toilet paper roll and a few items missing. Otherwise, great stay.
Beatriz
icon-파트너와 함께
파트너와 함께
10.0
/10
48주 전에 리뷰함

Hotels.com verified review

Gostamos muito do apartamento, cama confortável, quarto espaçoso, cozinha completa, sofá e mesa para rejeições. Os armários para guardar as roupas eram poucos, mas possuía espaço para guardar as malas. O box do chuveiro não é fechado e o chuveiro é bem potente, molha bastante o chão do banheiro se for abrir muito a água, mas comunicamos para a administração e foram atenciosos em nos ajudar com a limpeza e os panos de chão extras. Solucionada essa questão do banheiro, aproveitamos muito o local para fazer nossas refeições da manhã e lanches. Recomendo e voltaria! Muito bem localizado.
자세히 읽기
Monica
icon-여가
여가
10.0
/10
54주 전에 리뷰함

Expedia Group verified review

Very nice place. Close to shopping cafes and restaurants.
모든 상위 리뷰를 확인하셨습니다.
페이지당 리뷰 수
20
40

트래블로카코리아 유한회사 | 사업자등록번호: 291-86-03397 | 대표자명: CHRISTOPHER MICHAEL (크리스토퍼 마이클) | 주소: 서울특별시 강남구 테헤란로 431 | 한국 콜센터 (월요일~금요일, 오전 9시~오후 6시 (GMT+9) 운영): +82 70 5234 2354 | 이메일: cs@traveloka.com |통신판매업신고번호: 제 2025-서울강남-02676호 |관광사업자 등록번호: 제2025-48호
Copyright © 2026 Traveloka. All rights reserved