Parking was good. Everything else wasn’t so great.

The establishment was filthy; only one small towel for 2 people; paint peeling off the walls; no glasses, no cups, no coffee for the coffee machine; poor hospitality; bad odours.....this establishment looks nothing like the pictures published on the web...a real dive...an overall disastrous experience....we left within an hour of arriving and had to find other accomodations on our own at the last minute.....I can't believe hotels.com allows this establishment to use their website to attract potential customers (victims).

there was a musty smell and our room showed signs of water damage. Staff were not outgoing, no breakfast even though the sign outside said so. No coffee for the rooms. not enough funiture in the room for more thatn 1 person, two towels, no water cups. just awful

Very sketchy hotel. Parking lot was dark, full of potholes and Uhaul trucks. Front desk was not helpful or friendly. I didn't even stay as the reviews were so terrible. Do not book here.

Although the room was clean, the building was very dirty and smelled so bad. The location is good but there were so many homeless people around I stayed over for 4 nights and all I got in my room was: 2 facial bar, 2 daily pack of shampoo, 2 medium towels. Housekeeping was per request/ charge. There is no resident staff after working hours. There’s only one staff at a time in building They charges me $210 for deposit, which was refunded but I never paid more than a $100, even in great hotels. If you want to choose this place, just consider everything.

Rooms were clean. Staff was friendly. Beds were comfortable

Great stay as usual. This hotel is a beautiful deal downtown and the staff is fantastic. The rooms are spacious and modern.

We didn’t even stay - place was sketchy, person at the desk was rude and barely said a word. Their “secure” entry was pretty much broken and we were stuck outside twice - we didn’t even look at the room - left based on crackheads in the parking lot, and we felt super unsafe. They also say pet friendly - charge you a fee(understandable) and then tell you the dog is not allowed on the bed or furniture - because it will make the sheets dirty - worst experience ever!!

Absolute dumpster hotel. Blood stains on the floor writing on the walls

Don’t waste your money. It truly is an example of you get what you pay for.

Worst place to stay EVER!

Staff wouldn"t agree to extend stay for 1 additional night at initial rate of $ 126, wanted to charge a rate of $ 160 per night for extended stay in the same room. I found alternate accomodations nearby, good quality, at only $ 110 per night . Signature Inn is not helping business if they complicate a simple additional overnight extension to a much higher cost ...

Incredible in every way. Safe, quiet, uncredible staff, close by to everything

Quiet and clean hotel. Fabulous staff. Close by to many types of public transit. Close to the vibrant downtown. Been staying here for years, will always choose this hotel.

I booked this place last min because it was one of the more reasonable priced places to stay. Let’s just say it’s comparable to a motel. It’s one star at best. The tv and toilet were not working so they did come and fix those things pretty fast but there is no elevator so we were stuck to having a room on the first floor and couldn’t open the curtain because the sidewalk to a busy road was literally right outside our window. The floor was dirty so we wore our crocs the whole time even to shower. They gave us limited towels. I mean if you are looking for a place to literally just sleep and go then ok but this place does not know the meaning of any type of luxury at allllll. The heating worked pretty good but honestly I would not come back to this place .

his hotel is a dump. The lobby looks sketchy, there is no one at the front desk at night or even early morning. Therefore, you have to call a phone number and hope they answer and buzz you in. My room was dirty; curtains were stained, sheets had holes, there is no reading lamp next to the bed (just a hole in thr wall where the electrical connections were at some point). There is one very small towel in the bathroom. I asked for more towels and nothing happened for hours. Then I went to the front desk, asked for more towel and was given, reluctantly, one more very small towel. There was no shampoo or conditioner, no coffee, and not even plastic cups to drink water. Also, the sign outside says "Free deluxe continental breakfast". Is that a joke? There is no breakfast, or even coffee, at all.

We booked this property based on proximity to an event we were attending & the photos on the RBC Rewards website. Upon arrival at the hotel, we quickly realized we had been misled. The sign for the hotel outside is missing panels & in disrepair. Upon entry into the lobby, there was no branding or indication that we were in the right place. The lobby had a couple of wooden chairs and a single counter to check in - luckily there was someone standing there so we knew where to go. After we checked in, we went to the room. The hallway to the room was dirty & there was someone's bicycle next to the ice machine. Upon entry to the room, the entire place smelt like an old ashtray. The photos on the website were clearly very old or AI. The bed linens had dark, visible stains on them & the lining of the box spring was visibly coming off the bottom of the bed. There were crumbs on the desk, the tub had some sort of goo that hadn't been cleaned out, & the mirrors were smudged. Some of the laminate cabinets were rotting away under neath the fridge. We checked out within 10 minutes of arriving. The staff seemed surprised at our response & said they would process the refund of our security deposit later. We asked them to do it right away. A receipt was not provided & we were told to check our banking account summary instead. Luckily we were in a financial position to book a different hotel, but we still lost out on money with this booking as it could not be refunded. Do not recommend.

Do not stay at this hotel until the renovations are done - we had no shower. No towels asked 3 times. No tv remote, door was not very secure. No one at the front desk. Once you left hotel you couldn’t get back in without clerk there who didn’t answer the number to call. I couldn’t even checkout as no one was around. Also from security perspective the area is not the greatest and the lights in the parking lot were not working. the hotel was clean. The staff were friendly but for $200 a night this hotel this was hotel something I would never pay more than $80 for a room like this ever. I would take this off the offering at hotel.com until they finish renovations. This is a 1-star hotel at best

Relatively clean and quiet as far as overpriced hotels go. Staff was friendly. The negatives were that I had no TV remote and the water never actually got warm enough to shower comfortably. Plus there were no washclothes, only two very old towels. If you're charging $150 for an $85 hotel, at least have good towels and hot water.

This place is disgusting. Stayed for 1 night because Around the Bay and wish we had walked out. Room smelled like smoke as soon as we walked in, cigarette burns on the sheets and duvets. Missing pillowcases on the beds, garbage left behind the peeling furniture. Table had greasy hand prints. Never anyone at the desk to help or answer the phone. Hotel is in a super sketchy area of Hamilton as well. Stay away.