I booked this hotel through Hotel.com and I was charged for the whole booked nights in advance, but when I got to the property the reception checked and said they don’t have my reservation in their system and asked me to pay in cash if I want to stay there. I explained to them that I had already paid for 4 nights through Hotel.com, how come you ask me to pay for the second time in cash. But they didn’t let me stay there and I had to leave there and find another hotel. Then I reached Hotel.Com explained the situation and asked for refund, but the Hotel.Com didn’t refund me either which is so disappointing.