We thought we booked an apartment at a hotel. When we arrived we figured out that the apartments are privately owned, but they short term rent them out which has been illegal in HCMC since last year.
The first night we were relocating to a different apartment due to “aircondition not working” in the one we booked. The room was small, not that clean and und general unmaintained.
The next day we got “our” apartment, but it was not the one we booked. It was smaller and the quality was below what we expected.
We were not allowed to use the pool unless we wrote to our host, and then she would have to do something. In general not recommendable at all to stay at any of the apartments in the Rivergate Residence Apartments. Also based on what we heard from other turists.