I recently stayed at AVA Resort Cancun and unfortunately had a mixed experience.
The biggest issue was the room. There was a strong musty, mold-like smell throughout our stay, and the humidity inside the room was excessive. Even after an entire day, our swimsuits never dried, which made the room feel damp and uncomfortable.
The ocean itself also had a very unpleasant smell, so we didn’t enjoy spending much time by the beach.
The restaurant reservation system was another frustration. Making reservations through the app was confusing and difficult, and it often felt harder than it should have been for a resort of this level.
The food was also disappointing. Although the resort is all-inclusive, many restaurants served surprisingly small portions, and the quality didn’t live up to expectations. The dishes often failed to capture the character of each restaurant’s cuisine. Ribo was by far the biggest disappointment during our stay.
We also booked a massage at the spa, but the massage technique was below average and not what I would expect from a luxury resort.
There were several smaller inconveniences as well. The safe in our room did not work, and immediately after checking in, we were approached by staff trying to sell resort memberships or vacation packages. Instead of receiving a proper introduction to the resort and its amenities, the focus seemed to be on sales, which left a poor first impression.
The resort’s location was also not ideal if you’re hoping to explore C
