Rocky Mountain Lodge & Suites

둘러보기 Rocky Mountain Lodge & Suites
4.8
나쁨
리뷰 114개
청결

5.0

서비스

5.4

실제 이용 고객 리뷰 Rocky Mountain Lodge & Suites

페이지당 리뷰 수
20
40
상위 리뷰
Kelsey
icon-아이와 함께
아이와 함께
2.0
/10
13주 전에 리뷰함

Expedia Group verified review

The location of the property was good but you could tell from the outside it’s unkept
Bonnie
icon-파트너와 함께
파트너와 함께
4.0
/10
13주 전에 리뷰함

Expedia Group verified review

Had to switch rooms because the TV didnt work, air conditioning had a moldy smell ! Very old and needs updates!
Mehul J
4.0
/10
13주 전에 리뷰함

Expedia Group verified review

Carpet was very dirty. Room was smelly. Washroom was not cleaned. It had cocroches and bugs. We have to pay security deposit in cash or email transfer to the person who says will return on check out. This deposit rule is not for everyone. I was not comfortable giving money in cash or email transfer to the person at reception. Location is good. Coffee shop and restaurants are close by.
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John
4.0
/10
13주 전에 리뷰함

Expedia Group verified review

A/C did not work, no hot water and very poor wifi. Staff not helpful.
Mick
2.0
/10
14주 전에 리뷰함

Expedia Group verified review

I have waited all day to hear back from Expedia and motel manager about a one night refund which was agreed upon as we checked out a day early. There were problems at the site. No hot water in sink, hot water in shower after running it for a while. The toilet broke while there and on site manager came to fix it. A screen was quite torn allowing bugs in. The microwave was set in a place where it could not reach an outlet so we brought in our own extension cord. The bathroom sink was leaking so the mat was always wet. This motel is in total disrepair. I think on site staff are doing their best. When we decided to leave a day early we were promised a refund for one night. So far, motel manager and Expedia rep have not followed up to confirm how the refund will be processed. This should not take an entire day.
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Jessica
2.0
/10
14주 전에 리뷰함

Expedia Group verified review

Disgusting. We didn't even stay. There were yellow stains on the mattress with no mattress cover and no fitted sheet. The attendant said it was fine when we refused to stay but then I saw we were still charged and they refused to refund. Terrible. It's also apparently used as homeless housing or something I'm not happy with Expedia either, Despite informing them of all of this they refused to refund anything.
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Raheem
8.0
/10
14주 전에 리뷰함

Hotels.com verified review

Parking was good, staff seemed nice. Room wasn’t the cleanest. Lots of places to eat near by!
David
6.0
/10
14주 전에 리뷰함

Hotels.com verified review

Nice clean room. Lots of free parking. 2 minutes walk to fast food restaurants. Quiet. Peaceful.
Aliye
2.0
/10
14주 전에 리뷰함

Expedia Group verified review

I was on a long trip and they cancelled my reservation at the last minute. When I spoke to their manager, they were rude, unhelpful, and offered no explanation. I even considered reporting it to the police because of the manager's indifferent attitude.
Arianna
2.0
/10
15주 전에 리뷰함

Expedia Group verified review

Camera sporca e puzzolente, personale inesistente e anzi non era presente nessuno in reception al momento del nostro arrivo. Era necessario telefonare, il problema è che essendo viaggiatori dall’Italia non potevamo chiamare in Canada. Almeno il letto era pulito altrimenti non ci avrei nemmeno dormito. Le uniche cose positive sono state la presenza del parcheggio e il benzinaio vicino.
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Tessa
6.0
/10
15주 전에 리뷰함

Expedia Group verified review

Cheap and clean. Overall good stay.
ANDREW
2.0
/10
15주 전에 리뷰함

Hotels.com verified review

No hot water. No AC. I HAD TO leave at 5 am I was so uncomfortable. Could not reach anybody at front desk. I want a refund.
Jean-Guy
2.0
/10
15주 전에 리뷰함

Expedia Group verified review

Nothing. Arrived at 3pm, and they had cancelled my reservation. We to go 60 kilomètres further
Ryan
2.0
/10
15주 전에 리뷰함

Expedia Group verified review

Terrible room. No hot water
Alex
icon-파트너와 함께
파트너와 함께
2.0
/10
16주 전에 리뷰함

Expedia Group verified review

I hate to leave bad reviews, but I booked what said online was one of the last rooms available a day in advance for a last minute necessity after everything else within an hour drive was booked solid. When my significant other arrived there before me to check in, the property was not very well maintained or unkept, people were outside of the rooms using drugs, and the main office building was locked at 3:00PM in the afternoon. When my S/O saw employees enter the office, she knocked on the door which was still locked and after a few minutes someone opened. Very few of the staff she interacted with spoke any english, and she was told the room we had booked was unavailable for the night. So we had to drive 45 minutes further away to find anything else. Luckily I chose to not pre-pay for the room online ahead of time, and at the time of writing I have not been charged for any amounts, which I will certainly dispute if I do. All to say it seems we dodged a bullet in the end.
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Zachary
2.0
/10
16주 전에 리뷰함

Expedia Group verified review

They need to have better customer service and learn to not try to overcharge. Very annoyed as when my husband checked in they said the money didn’t go through yet when I first reserved the room I chose the option to pay when we get there and they tried to charge before hand. Then once the money did come out of my account they tried to get mad and say the payment didn’t go through yet it did. They tried to deny it even though we had proof that it did and tried to make my husband go get cash out. Took them about 10 minutes before they finally agreed that the payment went through. Then on day of check out (check out is 11am) the employee is going door to door at 8am seeing when people are leaving. Super unprofessional definitely wouldn’t go back
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Benjamin
icon-파트너와 함께
파트너와 함께
10.0
/10
16주 전에 리뷰함

Expedia Group verified review

The employee who I checked in with was super friendly. He showed me to my room and let me do a quick walk around before leaving. The room was clean and tidy. It was warm even with the AC (but where isn't this summer). All in all, great place to stay on your travels, I definitely recommend.
Shauna
icon-친구 및 가족 친구와 함께
친구 및 가족 친구와 함께
10.0
/10
17주 전에 리뷰함

Hotels.com verified review

Great place if you are travelling. They are working on it and fixing it up. Air, fridge and microwave in every room. Very quiet. It is a motor hotel keep that in mind. It's older but sufficient.
Alain
icon-파트너와 함께
파트너와 함께
2.0
/10
19주 전에 리뷰함

Expedia Group verified review

Very dirty place
Lori Lyn
icon-가족 휴가
가족 휴가
2.0
/10
19주 전에 리뷰함

Expedia Group verified review

Run…stay away from this property. Checked in room was dated and in need of updating. No wifi, tv and one towel for two guests. After experiencing an issue with securing room and not receiving any assistance for over 45 minutes we chose to check out and seek accommodation elsewhere.
페이지당 리뷰 수
20
40

트래블로카코리아 유한회사 · 사업자등록번호: 291-86-03397 · 대표자명: CHRISTOPHER MICHAEL (크리스토퍼 마이클) · 주소: 서울특별시 강남구 테헤란로 431 · 한국 콜센터 (월요일~금요일, 오전 9시~오후 6시 (GMT+9) 운영): +82 70 5234 2354 · 이메일: cs@traveloka.com · 통신판매업신고번호: 제 2025-서울강남-02676호 · 관광사업자 등록번호: 제2025-48호
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