Denise
친구 및 가족 가족 휴가
6.0
/10
15주 전에 리뷰함
Hotels.com verified review
Booked through Hotels.com 3 months prior to arrival date. Received confirmation and receipt for payment and reminder emails from Hotels.com but nothing from the property. On the morning of the arrival I emailed them only to be told they had no knowledge of my booking and they were fully booked. They did offer us the first night of 3 but then we'd have to move. We didn't stay at all as other accommodation found. We got full refund within a couple of days and they said they were working on the issue to avoid this happening in the future.
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