전체 평가 및 리뷰 The St. Regis Singapore

생일을 맞아 이곳에 갔는데, 놀랍게도 제가 요청한 것을 준비해 줬어요 🥰 서비스도 정말 좋았고 직원들도 정말 친절해요! 꼭 추천하고 싶은 호텔이에요! 세인트 레지스, 고마워요!

호텔과 서비스가 매우 만족스러웠습니다. 체크인/체크아웃 절차도 빠르고 좋았습니다. 감사합니다.

매우 깨끗한 호텔이고 서비스도 최고예요.

방은 사진과 똑같고 넓고 편안했습니다

I paid full price without SGVouchers mind you! Too many negative experiences at St Regis. All my complains have been handled by the relevant department. Truth be told, very disappointed and will I purchase again next time? No. Will I stay at St Regis again? Yes cos given complimentary night stay. Things I faced: - Poor phone conversation with Customer Service Officer, Sage Luo, at 4am for a last minute special request. I complimented her for her cheerful voice but she replied, “excuse me?” and “I don’t get what you meant” Harh? - Check in staff was handling us with zero smile and st*ck*p face, as though she was the guest and I’m there supposed to serve her. Horrible! - Next day breakfast didn’t came at 8am but instead arrives at 12:50pm after 7 phone calls and a lot of dingdongs here and there - Chandelier had flickering bulb the whole night, I take that as the next level of being romantic with my husband on our anniversary celeb - Requested for chili sauce after the food came. Chili sauce came but food was already in my tummy. It came 35 minutes later at about 1:20pm The pleasant experience I had: - Doorman, Ali was engaging and polite -The moment I entered the room, it was huge and in awe. In the pictures, I had reservation cos it looks old and classic. In real life, it did blew me away. It would be fantastic if it’s not for the horrible experiences I faced from a reputable hotel. I’ve stayed numerous hotel locally and overseas. This is the first time with by far a lousy customer service I received from a grand hotel. Not worth the penny I paid That said, at least once, try experiencing the luxury feel the hotel room has got to offer. I’m gonna book a room for my parents 40th anniversary on the next visit but hoping their luck is not like what I had experience with my hubby. Work on the customer service. Deliver what has been promised. Many rooms for improvement. The design of the hotel. Interior of the room. Products that came with the room are fantastic. No complains. Except for the flickering bulb. And thank you Butler Team for decorating the rooms with petals though it was such a last minute request. Called in at 4am, checking it at 12pm - they got it all prepared for our anniversary en-suite. I would have sing praises of not for all the bad experiences listed

Started with them thinking I was some dispatch rider but its okay because its funny . Overall excellent hospitality !!

So many wrong things going on this hotel from the beginning we came. Check-in queue for check-in is quite take some time. After 30 mins wait in our room, the luggage had not been delivered to us. We had to call concierge 2 times and explain we were in a hurry to leave the hotel and must take our belonging in the luggage. Staff we back to hotel after shopping spree at 10. No one take or offer our shopping bags to be taken from the taxi. The staff just stay there like a mannequin. We must take the shopping bags on our own from taxi to the room. Room our room is 814 and the curtain had a hole on it. And check the bathtub, it's dirty and black in the base of the bathtub from the beginning we came. Like no one take care of the room. Check-out at night we call the concierge that we will need a taxi to airport at 6.15 pm. The staff said at 6.15 they will arrange taxi and had the concierge staff ready at our door bring us the luggage cart. This morning we wait until 6.15 and no one show up. We have to call again and the morning staff did not know what the night staff was said. Funny. We must start over the process again at 6.15, from calling the luggage cart and ordering a taxi. Good job st regis singapore for ruining our trip. And yes, we won't come back again.

Nice place to stay in Orchard Singapore.

The room is clean and the location is great, within walking distance to Orchard St. But that’s as far as the perk goes. When I checked in, the receptionist said that my reservation didn’t include breakfast, even though it did, and I needed to show her my booking receipt. After two minutes of talking behind the doors, she came out and told me that yes, breakfast was indeed included. What a terrible mix up, right off the bat. Breakfast was so meh, there was very little choice laid out for us to see and for the more intricate menu we needed to order directly, which was inconvenient because we couldn’t see the dish.

Resepsionis jarang yang ramah tidak sesuai dengan harga yang saya bayar, saya selalu menginap di sana karena klien saya dekat dengan kantornya, kalau tidak saya tidak akan mau menginap di sana lagi, pelayanan kurang cepat untuk apa pun dari servisnya.

저희는 2박을 묵었는데, 리셉션 서비스부터 집사 서비스, 그리고 아주 잘 꾸며진 객실까지 정말 멋진 경험을 했습니다. 덕분에 아주 편안한 숙박을 할 수 있었습니다.

훌륭한 위치, 호텔 및 서비스

장소는 좋고 방도 넓으며, 서비스도 매우 만족스러웠습니다.

서비스도 좋고 음식도 맛있어요

We like the hotel very much, services butler is excellent

Fabulous but too far from orchard center

매우 좋고 편안해요.