云山别墅酒店

Reception and Cafe were closed for the 3 days we were there. Place had clean linen but kitchen area you had to wash items before using. We found our key card where stated but it was surprising that we could open another room with our keycard by mistake. Makes you wander about security. We didn't find the breakfast promised. Managed to find one staff member very undwcently

Beautiful view, easy check in, lovely pool, spacious room, nice bed but had a dip in the middle.

House keeping needs improvement, feel of dust on bare feet on floors. Coffee cups tea stained,benches not wiped. No coffee satchets. We did not receive our breakfast as advertised. Power and water out on arrival, this is unavoidable, however seemed to me that when i rang the off site manager to inform of the situation she was rude and i felt like i was a complainer. Advertised as luxury but i disagree. Our view from the front door was the carpark and the one back window view of public toilet. The noise from upstairs units was annoying on lower floors. Over all customer experience was Mehhh. Paid less for better rooms for sure.

The young girl Shy was very helpful and friendly

The staff was friendly. There was a clicking noise all night disturbing us. It could be the sprinkler system. The shower screen was not effective. Subsequently, water all over the bathroom floor.

Room was great! Clean and tidy! Check in was easy! Plenty of beautiful views and walks in the area

Check in was nice and easy, disappointing that we didn’t receive our included continental breakfast.

Room was a good size. There was no staff there to book us in, we received no email with lockbox instructions, had to get one of the maintenance guys to get our key. We booked accom with two days of continental breakfast which was nowhere to be seen, and no staff to ask. Poor.

5/5 cleanliness 5/5 presentation 5/5 comfortable space The only criticism would be that there was no communication about the current closure of the restaurant and supplied breakfast options. I had packed expecting to have breakfast/dinner options there and lunch out with family. This is important as I'm ceoliac which means I can't just pickup a random snack. I'm used to working around such issues but forwarning would have ment I would have been prepared and not have to make special trips for food shopping.

The room was very comfortable and well set out. Everything was vey clean and tidy

Clean, nicely-appointed Friendly and accommodating staff Pretty lagoon-style waterfall pool Large poolside deck with lovely sun cabanas

The room was clean and tidy and very comfortable The lady that served us was very friendly and polite Pleasure to deal with Highly recommended We will be back

We are satisfied with the cleanliness, spacy room and great balcony view. The location is good between Maleny and Montville. Highly recommended.

Was only there for one night so no time check out amenities but served my purpose well and would certainly recommend Clouds

We paid extra to stay with breakfast included but there was no breakfast or restaurant available in this place, so we have to go somewhere else. The nice area showed on photos was is not available at anytime for guests. We would like a refund for the breakfast that we paid and was not included

We caught the lift upstairs to sit and admire the view. We were happy with the Studio room. There was supposed to be a continental breakfast but was not there.

Loved that we got a free late checkout

The bathroom provided a unique feature of heated towel rack. We did not receieve our continental breakfast that was included with booking. No milk was provided in fridge for our room tea and coffee.

The bed was comfortable. Very easy to find. Unfortunately there were no staff to ask any questions of. I did call and leave messages however did not get any responses. It was the weekend and they do have signs up and notices online they are not available over the weekends and after 4 pm I think it was. We wanted information about our breakfast that was included in the package and never got an answer and therefore never got our breakfast that was paid for!! So just be aware there will be radio silence at certain times. I also had to wash all the coffee cups before using them as all 4 were soiled with old coffee or hot chocolate which looked like they had just been rinsed and put back as there was residue down the outsides of every cup! Left a bit of a bad taste in our mouths. There is plenty of accommodation to choose from around the Maleny/ Montville area and that’s what we shall do next visit. We stay in this region often due to visiting family in Brisbane and always have had wonderful hosts. Shall stick to what we know next time.

Great views and very clean