维也纳柏悦酒店

感謝飯店工作人員的服務，讓我們有有難忘的住宿經驗，在維也納選擇一家好飯店真的很不容易,park hyatt是不錯的選擇。

飯店泳池非常漂亮舒適

奢華的飯店, 最好的地點, 最棒的服務

Beautiful hotel in a great location but need to work more on their hospitality. Starting with what's great, the cafe was excellent, the room was great and the amenities are top notch. The location is also great and in the middle of the old city with everything accessible on foot. Above all, their concierge, Stefano, was truly exceptional, not among the staff only, but also as a concierge in general, going above and beyond to secure tickets, hair appointment, and communicate in real time with me about bookstores in the area. Now for what was very disappointing, we arrived on a red eye around 10 AM and our suite wasn't ready until 3 PM. I could understand that check in is at 3 PM, but I find it unacceptable not to even show an effort in trying to get the room ready, not one minute before 3 PM, when check out is strictly at 11 AM with no exception. Also, they could have offered another place to rest, like the SPA which I learned at 2:45 PM that it was an option where we could've rested and slept briefly until the room was ready. The receptionist was utterly cold and matter of fact and would. benefit from some hospitality training. Also, last day I had planned to go biking in AM along the canal and the river and the concierge had rented a bike for me. That morning, the AM crew had absolutely no idea where the bike was or how to assist me, which was another disappointment. All in all, I'd give it 4/5, as our experience could've been much better with little effort/training of staff

Hotel maravilhoso , lindo , excelente café da manhã , ótima localização Equipe de funcionários educados principalmente a brasileira Ana que nos atendeu muito bem

Ótimo hotel,mas esperava mais de um Mandarim Oriental.

An amazing venue accompanied by a great location and attentive staff. The spa and the breakfast buffet were fantastic.

Hotel maravilhoso, tudo incrível.

This is an amazing hotel for all the right reasons. Wonderful building, location, staff, breakfast and amenities. It is stunning

Honnêtement l’un des meilleurs séjours que j’ai pu faire. L’hôtel est sublime, dans tous les sens du terme. Grandiose mais raffiné et cocooning, le personnel toujours avec le sourire, prêt à renseigner dès qu’on en a besoin. La chambre était sublime, la chambre était prête avant 15h00 car ils savaient qu’on arrivait plus tôt. Ils essaient de vous arranger dans la mesure du possible. La chambre était grandiose! Un vrai 5 étoiles comme j’en ai rarement vu. Tout était parfait. La chambre, l’emplacement hyper central, le personnel d’une amabilité au top. Je ne peux que recommander ! Et j’y retournerai c’est certain!

A really nice hotel with friendly and helpful staff.

Wonderful staff & great food

Everything was very good. Will stay again.

Yes

The room was huge, clean and gorgeous. The food was delicious. The staff was friendly and very helpful, including helping us navigate the sights, finding the best sauerkraut and delivering chocolates with musical instrument shapes in celebration of the opera! The breakfasts were sublime with bottomless cappuccinos.

Staff, amenities, and location

Fabulous! Wonderful room and lovely, helpful staff. Would 100% recommend

Very good hotel!!

Beautiful hotel with wonderful staff.

The property was simply spectacular. Safe walking to historic churches and a castle. The staff was over the top helpful. The restaurant was excellent. Not sure I have ever been to a nicer hotel.