Boutique b＆b Raphaëlles

A wonderfully comfortable stay. The bed and linens were beautiful and the room was very clean and quiet. A wonderful retreat from the summer heat and all amenities were easy to use and functioned well. Walking distance to cafes and tourist attractions.

Quality of the hotel is very good. Rustic rooms in a quiet and central location. We stayed in camelia room and shower doesn't have much ventilation therefore we can see damp and doesn't smell pleasant. We have been charged with 50 euros in the check in for my 5 year old son eventhough he slept in same bed with us and expedia guest policy clearly indicates child is allowed to stay in the room with you.

Really lovely b&b with tasteful decor. The issue we found was with the service. It’s the first time I’ve stayed somewhere and felt like an inconvenience. On arrival we rang the doorbell a couple of times, no answer. When we then rang the mobile number offered on the sign, we got a lecture about “taking it easy” because they hadn’t had chance to get to the door (we rang the doorbell twice with a gap of 5-10 minutes) It made our check in super frosty and felt like a lecture as opposed to someone who was delighted to have us. On leaving, point black refused to let us leave our luggage there, didn’t say thank you for our custom, again it felt like the woman was happy to get rid of us. It’s just a shame because the b&b is gorgeous, I just don’t think some people understand / should work in hospitality if they don’t want to be hospitable.

Some people shouldn’t be in the hospitality business. The property is attractive and well located, but the management is so poor that it spoils the experience. We arrived at 3:20 for a 3:00 start time and rang the bell. Nothing. Rang again. Nothing. Spent ten minutes looking for special instructions on Expedia. Nope. There are two phone numbers on a card in the window. Leave messages at both. Stand in the hot sun for another ten minutes or so. Try the bell a few times. Call again. Suddenly the door opens! “Yes?” They say, as if they’ve been there the whole time. They let us in. No apology or mention that they’re not answering the bell or phone. They grimly show us the room but don’t offer to help with our bags. The staircase is terrifying. Like you might fall through at any moment. There are holes in the treads and the railing feels like it’s going to pull off in your hand. A sign at reception says no outside food or drink. You may only consume things you buy from the bar or mini bar. Very Flemish. We’re a few minutes after 12:00 leaving and they knock grimly on the door. We rush downstairs by 12:15 and ask if we can leave our suitcases for a few hours since our train leaves at 17:00. No they can’t accommodate that. Our train ticket says we need to bring a printed copy. We ask if they can print the ticket for us on their printer. Nope again! They’re too busy. But still had time to print our receipt with us standing there. Miserable place.

Extremely rude woman owner. Rooms were nice, man who checked us in lovely. We're lectured like we were 5 year old children on checking out