บูทีค บีแอนด์บี ราฟาเอลล์

Quality of the hotel is very good. Rustic rooms in a quiet and central location. We stayed in camelia room and shower doesn't have much ventilation therefore we can see damp and doesn't smell pleasant. We have been charged with 50 euros in the check in for my 5 year old son eventhough he slept in same bed with us and expedia guest policy clearly indicates child is allowed to stay in the room with you.

Really lovely b&b with tasteful decor. The issue we found was with the service. It’s the first time I’ve stayed somewhere and felt like an inconvenience. On arrival we rang the doorbell a couple of times, no answer. When we then rang the mobile number offered on the sign, we got a lecture about “taking it easy” because they hadn’t had chance to get to the door (we rang the doorbell twice with a gap of 5-10 minutes) It made our check in super frosty and felt like a lecture as opposed to someone who was delighted to have us. On leaving, point black refused to let us leave our luggage there, didn’t say thank you for our custom, again it felt like the woman was happy to get rid of us. It’s just a shame because the b&b is gorgeous, I just don’t think some people understand / should work in hospitality if they don’t want to be hospitable.

Some people shouldn’t be in the hospitality business. The property is attractive and well located, but the management is so poor that it spoils the experience. We arrived at 3:20 for a 3:00 start time and rang the bell. Nothing. Rang again. Nothing. Spent ten minutes looking for special instructions on Expedia. Nope. There are two phone numbers on a card in the window. Leave messages at both. Stand in the hot sun for another ten minutes or so. Try the bell a few times. Call again. Suddenly the door opens! “Yes?” They say, as if they’ve been there the whole time. They let us in. No apology or mention that they’re not answering the bell or phone. They grimly show us the room but don’t offer to help with our bags. The staircase is terrifying. Like you might fall through at any moment. There are holes in the treads and the railing feels like it’s going to pull off in your hand. A sign at reception says no outside food or drink. You may only consume things you buy from the bar or mini bar. Very Flemish. We’re a few minutes after 12:00 leaving and they knock grimly on the door. We rush downstairs by 12:15 and ask if we can leave our suitcases for a few hours since our train leaves at 17:00. No they can’t accommodate that. Our train ticket says we need to bring a printed copy. We ask if they can print the ticket for us on their printer. Nope again! They’re too busy. But still had time to print our receipt with us standing there. Miserable place.

Extremely rude woman owner. Rooms were nice, man who checked us in lovely. We're lectured like we were 5 year old children on checking out

Such a beautiful property, we loved the modern but cosy design. Exceptionally clean and finished to a high standard. The room we stayed in was spacious and we found it very comfortable with everything we needed. I liked that once checked in, we had a code to access the front door and our room so we could come and go as we pleased, much like in a hotel. Husband and wife team at the property were friendly, helpful and not intrusive. We were given a mobile number to call if we needed anything. We had a mini tour of our room on arrival to show us how the lighting, heating, and air con worked. Rooms have a chargeable mini bar with drinks and snacks and and pricing was clear in the room. There was a coffee machine in the room also. We stayed for two nights and had a wonderful time exploring the city, it’s a beautiful place and we’d love to go back again in the spring. Everything just a few minutes walk away and so many lovely shops and great places to eat. We parked in one of the city’s multistory car parks, Zilverpand, only a 5 minute walk away and it cost us around 30 euros for two nights which we thought was reasonable. Would definitely book to stay here again, it was perfect to us!