索尼斯塔 11 号酒店

The staff at the front desk have no patience with guests, the shuttle driver was very rude with guests' suitcases and damaged my suitcase trolley without even an apology. The bedding was not changed every guest and the towels were disgusting! The smell of male bodily fluids clung to the towels and you could smell it when you entered the bathroom, and there was actually a blood stain on one of the towels that hadn't washed off. It was disgusting! Don't waste your money challenging your bottom line.

I had a great stay at this hotel. The rooms were very clean and well maintained, and the staff were welcoming, friendly, and helpful throughout my stay. Overall, it was a comfortable and pleasant experience, and I would definitely stay here again.

Everything was perfect!

Awesomw

Room was clean.

Great stay close to the airport

The room and amenities were clean and well kept. Staff was helpful and kind. Recommend staying here.

Service was great. Rooms were clean. Conveniently by airport

Amazing experience! Clean rooms, friendly staff, great location, and outstanding service. Everything exceeded my expectations, and I would definitely stay here again. Highly recommended!

Everything was great

Clean Room / Good amenities

Nice staff .

Clean room

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Great and convenient place to stay. Easy parking. Helpful staff.

Didn't get to use the breakfast... Because we had a late check-in. The hotel was very clean, modern and in great repair. I would stay here again.

We got the king suite, which had a king bed and a hide-a-bed. When we arrived to the room, it was very very hot and stuffy inside. There was no bedding for the hide-a-bed anywhere in the suite. The air con was broken and only blew warm air. Maintenance was called and they sent a person who was not qualified. Bedding was finally found 30 mins later and it took the person 10 mins to make up the bed. We spent the first night in the suite for a 3 night stay and roasted. The windows don't open due to being on 5th floor and near the airport. They gave us breakfast vouchers for the next day. They said they would get the air con fixed. Hours later the hotel called me and said they were going to move us to a reg room with 2 queen bed. I said this was unacceptable as there were 3 of us staying and we wanted the separation. I requested a discounted rate as we had a fan now for the suite. They called me back and said a discount was not available and gave us vouchers for breakfast for the next 2 days... one of which we were unable to use and gave back. The pool being open 24 hours was a redeeming quality, which we enjoyed very much. The restaurant was good, but limited selection. The food was delicious that was prepared. All and all, I have a 4 star rating because It was clean and the pool was great.

Breakfast was good. Check in was smooth but toilet was broken even after maintenance came in. We still had to manage it overnight and an alarm/ buzzer started going off at 4:30 a.m. and went off until 6:00 in the 5th floor that kept my senior mother awake, When we spoke to the front desk about these issues, nothing was done

The hotel was close to airport. We did a quick overnight. Bed was comfortable. There was a free shuttle to airport in the morning, which was great.

Clean beautiful property