波哥大博物馆宜必思酒店

酒店
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8.6
/10
非常好
1,005个评论

客人对住宿的评价

Julian G

10.0
/ 10
Breakfast was fine — I mainly had coffee and fruit, but there were many other options. High point was cleanliness of the room and bathroom, the comfort of the sheets, pillows, mattress, and the location — convenient for all the thongs I was in Bogotá to do. Friendly staff, if a bit desultory around the bar. But beer and Futbol were a good way to wind down at the end of the day.

Ana Carolina

10.0
/ 10
Gente! Foi simplesmente o Melhor ÍBIS que já fiquei na minha vida! Fica localizado no centro político da cidade e perto do museu del Oro. Localização muito boa para quem quer ir a pé (1,5km mais ou menos) da plaza Bolivar, ou Uber (preferimos Uber). O hotel é lindo, nas sextas a noite tem música com DJ. O bar do hotel serve drinks especiais. O design do bar na parte de fora é lindo! O café da manhã maravilhoso! Ah! E ainda vende bolsas Wayuu! As mais lindas que vimos e levamos duas! Foi uma excelente experiência!

Rafael

10.0
/ 10
Really good place to stay clean and close to everything airport food everything i will stay here again 😌
在该地区
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Transversal 6 No 27 - 85, Centro Internacional, Santa Fe, Bogotá D.C., Distrito Capital de Bogotá, Colombia, 11001

主要设施

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24 小时前台
停车场
WiFi
电梯
注意:这家酒店以前名为ibis Bogota Museo 波哥大博物馆宜必思酒店位于圣菲的一个好街区,是一家酒店。 24小时前台随时为您服务,从入住到退房,或您需要的任何帮助。如果您还有其他需求,请随时联系前台,我们随时准备为您提供服务。
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Transversal 6 No 27 - 85, Centro Internacional, Santa Fe, Bogotá D.C., Distrito Capital de Bogotá, Colombia, 11001
探索更多地方
大堂 ibis Bogota Museo
外部的 2 ibis Bogota Museo

进一步了解波哥大博物馆宜必思酒店

General


位于波哥大(圣塔菲)

Location


波哥大博物馆宜必思酒店地处波哥大中心,距离金子博物馆和哈维里亚那大学不到 5 分钟车程。 此酒店距离哥伦比亚国立大学 2.1 英里(3.3 公里),距离科费里亚斯波哥大 2.5 英里(4 公里)。

Attractions


显示的距离精确至 0.1 英里或公里。

哥伦比亚国家博物馆 - 0.2 公里 / 0.1 英里
埃尔多拉多大道 - 0.5 公里 / 0.3 英里
科尔巴德利亚大厦 - 0.6 公里 / 0.4 英里
安第斯大学 - 1.4 公里 / 0.9 英里
金子博物馆 - 1.6 公里 / 1 英里
哈维里亚那大学 - 1.6 公里 / 1 英里
罗萨里奥大学 - 1.7 公里 / 1.1 英里
大哥伦比亚大学 - 1.8 公里 / 1.1 英里
埃尔芝哥国家公园 - 1.8 公里 / 1.1 英里
哥伦比亚首席大教堂 - 2.1 公里 / 1.3 英里
波利瓦尔广场 - 2.1 公里 / 1.3 英里
货币博物馆 - 2.3 公里 / 1.4 英里
乔罗德克韦多广场 - 2.3 公里 / 1.5 英里
中央军事医院 - 2.4 公里 / 1.5 英里
波特罗博物馆 - 2.4 公里 / 1.5 英里

附近的大型机场为 埃尔多拉多国际机场 (BOG) - 13.7 公里 / 8.5 英里

Renovations


此住宿在 4 月 01 日至 4 月 30 日关闭。

Facilities


您可到露台欣赏美景,还可利用免费 WiFi和公共区电视等服务和设施。

Business Facilities


特色服务/设施包括商务中心、快速退房和干洗/洗衣服务。酒店设有收费的24 小时往返机场班车,此外还提供免费自助停车。

Dining


您可以到服务波哥大博物馆宜必思酒店住客的Restaurante Q´ceviche享用美餐;也可以去小吃吧/熟食店逛逛。在忙碌的一天后,不妨去酒吧/酒廊轻松一下。自助式早餐(收费)供应时间为:周一至周五 06:00 至 10:00,周末 06:30 至 11:00。

Rooms


酒店有 216 间客房,提供平板电视。提供免费无线网络,方便您与朋友保持联系;卫星频道可满足您的娱乐需求。浴室提供淋浴设施和吹风机。便利设施包括电话,以及保险箱和书桌。

所有设施波哥大博物馆宜必思酒店

多功能厅 ibis Bogota Museo
多功能厅
大堂 ibis Bogota Museo
大堂
外部的 ibis Bogota Museo
外部的
其他 ibis Bogota Museo
其他
餐厅 ibis Bogota Museo
餐厅

酒店服务

  • 洗衣服务
  • 多语言员工
  • 行李寄存
  • 快速退房
  • 24小时接待员

公共设施

  • 电梯
  • 停车场
  • 无烟区
  • 保险箱

食物和饮品

  • 素食餐
  • 早餐
  • 小吃店

活动

  • 花园
  • 户外设施
  • 电视休息室

一般

  • 停车场
  • 露台

无障碍性

  • 无障碍停车场
  • 无障碍通道

交通

  • 有限停车位

连接

  • 免费WiFi

商业设施

  • 商务设施

住宿政策及一般信息波哥大博物馆宜必思酒店

重要备注
计划在入住时间以外办理入住手续(例如清晨或深夜)?您可以直接与酒店安排!

入住/退房时间

入住:
15:00 - 00:00
退房:
在此之前 12:00

一般入住手续说明

  • 可能需收取加人费用,具体费用取决于住宿的政策。
  • 入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
  • 特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
  • 住客须提前联系住宿接待方,以预订店内停车位。
  • 此住宿接待方接受的付款方式有:信用卡、借记卡,以及现金
  • 该住宿场所采用的安全设施包括:一氧化碳探测器、灭火器、烟雾报警器、保安系统和急救包。
  • 住宿确认执行下列清洁和消毒规程:ALLSAFE 安心悦界(雅高酒店)。
, 此住宿接待方提供机场接送服务(可能会额外收费)。如需安排接客服务,住客必须使用预订确认邮件上的联系信息,在抵达前 24 小时联系住宿接待方。前台工作人员将在住客到店时接待。住宿提供的信息可以使用自动翻译工具进行翻译。

宠物

Limited Number Of Pets In Room
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一般信息

热门设施
24 小时前台, 停车场, WiFi, 电梯
入住/退房时间
从 15:00 - 00:00 - 到 12:00
早餐供应
是的,酒店有提供早餐的房间
波哥大博物馆宜必思酒店可预订房间
216
波哥大博物馆宜必思酒店的楼层数
16
波哥大博物馆宜必思酒店的其他设施
洗衣服务, 多语言员工, 行李寄存, 快速退房, 24小时接待员

常见问题波哥大博物馆宜必思酒店

波哥大博物馆宜必思酒店有哪些可用设施?
波哥大博物馆宜必思酒店有顶级设施,例如 24 小时前台, 停车场, WiFi, 电梯。(有些可能需要额外收费)
波哥大博物馆宜必思酒店的常规入住和退房时间是什么?
波哥大博物馆宜必思酒店标准入住时间开始于15:00 - 00:00最晚退房时间为在此之前 12:00
波哥大博物馆宜必思酒店提供早餐吗?
是,波哥大博物馆宜必思酒店提供早餐。但您需要选择含早餐的房型,若预订不含早餐的房型则需支付额外费用。
What is The Star Hotel Classification of 波哥大博物馆宜必思酒店?
波哥大博物馆宜必思酒店 is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does 波哥大博物馆宜必思酒店 have?
波哥大博物馆宜必思酒店 has 16 floors.
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更多其他客人的评论波哥大博物馆宜必思酒店

综合评分和评论 ibis Bogota Museo

Traveloka (2)
其他来源 (1,003)
8.6
非常好
基于 1,003 条评论
清洁度

9.0

客房舒适度

8.6

服务和设施

8.6

排序方式
最相关
偏好
查看全部

旅行者评论 ibis Bogota Museo

每页评论数
20
40
热门评论
Diego Alejandro
icon-
2.0
/10
评论于 14几周前

Hotels.com verified review

Dure en una llamada a recepción en la mañana 25 minutos , la TV se frisa cada rato el aire acondicionado le falta mantenimiento se siento que circula polvo
Gabriel E
icon-
6.0
/10
评论于 15几周前

Hotels.com verified review

Lo mejor que tiene es el precio y la ubicación, pero la propiedad no está en óptimas condiciones, de 3 asesores 2 no funcionan, los implementas de aseo de mala calidad y los tanques de la ducha sin recargar.
Carlos
8.0
/10
评论于 15几周前

Expedia Group verified review

All good
Karla Fabiana
icon-朋友和家人 家庭
朋友和家人 家庭
8.0
/10
评论于 15几周前

Hotels.com verified review

Café excelente com bastante variedade e pratos tipicos. Boa localização. Padrão Ibis. Tivemos problema com limpeza do quarto - 02 dias sem limpeza.
JUAN E
icon-朋友和家人 好友同行
朋友和家人 好友同行
8.0
/10
评论于 16几周前

Hotels.com verified review

Realmente esperaba algo mejor
Catherine
icon-亲子同住
亲子同住
8.0
/10
评论于 16几周前

Expedia Group verified review

The hotel is not bad, in a great downtown location next to the National Museum and close to other attractions. It took about 20+ min to check in because the elevator key cards weren't working and they sent me and several guests to their rooms with the disfunctional key cards. The hallway lights in front of our room was not working letting us go into a dark hallway, and the cover from the main light switch in the room was not working, with the main light switch beside the bed which if it is not on, nothing in the room turns on - which no one told us, but the desk person came up to show us. The room was fine, clean, definitely worth the price, the internet was shotty at best, but the hotel was not bad overall. Good, but overpriced restaurant food, but several other options nearby.
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Julian G
10.0
/10
评论于 17几周前

Expedia Group verified review

Breakfast was fine — I mainly had coffee and fruit, but there were many other options. High point was cleanliness of the room and bathroom, the comfort of the sheets, pillows, mattress, and the location — convenient for all the thongs I was in Bogotá to do. Friendly staff, if a bit desultory around the bar. But beer and Futbol were a good way to wind down at the end of the day.
阅读更多
Ana Carolina
10.0
/10
评论于 17几周前

Hotels.com verified review

Gente! Foi simplesmente o Melhor ÍBIS que já fiquei na minha vida! Fica localizado no centro político da cidade e perto do museu del Oro. Localização muito boa para quem quer ir a pé (1,5km mais ou menos) da plaza Bolivar, ou Uber (preferimos Uber). O hotel é lindo, nas sextas a noite tem música com DJ. O bar do hotel serve drinks especiais. O design do bar na parte de fora é lindo! O café da manhã maravilhoso! Ah! E ainda vende bolsas Wayuu! As mais lindas que vimos e levamos duas! Foi uma excelente experiência!
阅读更多
Rafael
icon-双人入住
双人入住
10.0
/10
评论于 17几周前

Expedia Group verified review

Really good place to stay clean and close to everything airport food everything i will stay here again 😌
Muhammad
icon-双人入住
双人入住
10.0
/10
评论于 17几周前

Expedia Group verified review

We had to book a last minute stay and luckily Ibis Bogotá had a room open. The staff were so nice and helpful; they assisted with setting up transportation for us to the airport. Great experience.
Vinicius
icon-双人入住
双人入住
6.0
/10
评论于 17几周前

Hotels.com verified review

Relato sucinto: Minha experiência no Ibis Museo Bogotá foi, em geral, positiva. O quarto é adequado e confortável, embora a ausência de frigobar possa impactar a conveniência. O café da manhã se destacou pela boa variedade e qualidade dos alimentos. No entanto, houve uma situação desagradável no check-in: apesar de já ter pago a hospedagem antecipadamente pelo aplicativo, fui informado na recepção de que deveria realizar o pagamento novamente. Após eu questionar, a atendente não realizou qualquer verificação e apenas entregou a chave do quarto, o que sugere falta de controle no processo. Essa falha na gestão pode gerar confusão e insegurança para os hóspedes.
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Ernesto
icon-朋友和家人 家庭
朋友和家人 家庭
2.0
/10
评论于 17几周前

Hotels.com verified review

Al personal vespertino le hace falta mucho pero muchos cursos de hospitalidad y si no les gusta su trabajo que busque otro es nefasto , en mi primera estancia en Marzo 2026 todo genial pero ahorita en Abril 2026 fatal como agente de viajes a mis clientes en esta ocasión no recomendaré este hotel
Ricardo Francisco
icon-
10.0
/10
评论于 18几周前

Hotels.com verified review

Boa localização
Akinori
icon-
8.0
/10
评论于 19几周前

Expedia Group verified review

部屋は清潔で大変綺麗でした。部屋から見えるボゴタの街の眺めも良く、良い部屋に宿泊できたと実感しています。 お湯の出る速さ排水のスムーズさなど水回りも問題無く、設備に関して気になる点はありません。 唯一気になったのは、ランドリーの依頼がホテルフロントへの持ち込みだった点です。部屋に専用の袋を置いて、その中に洗濯物と依頼書を入れておけば、後日部屋に届けられているタイプしか知らなかったので、洗濯物をフロントに持っていく時は気恥ずかしかったです。ランドリーサービスを今後も継続されるのなら、検討頂けると幸いです。
Juan
icon-
10.0
/10
评论于 20几周前

Expedia Group verified review

Are there any breakfast there didn’t catch my attention I went down the street. The room was really clean nice view from my room. The view to the museum was really nice a little noisy at night but besides that it’s a good place specially if we use your points, you would definitely get a good deal like I did. I couldn’t believe how cheap it was with MyPoints. It was almost free.😜👌
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HAMER
2.0
/10
评论于 20几周前

Hotels.com verified review

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.
阅读更多
HAMER
2.0
/10
评论于 20几周前

Hotels.com verified review

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.
阅读更多
JAIME ANDRÉS
icon-
10.0
/10
评论于 20几周前

Hotels.com verified review

Bien ubicado!
Sergio Alberto
icon-双人入住
双人入住
8.0
/10
评论于 21几周前

Expedia Group verified review

Solo ponen dos toallas, no hay otras más pequeñas como en otros Hotels, hay lugares muy ricos para comer, los espacios los pequeños en la habitación
Alvaro
icon-双人入住
双人入住
4.0
/10
评论于 21几周前

Expedia Group verified review

The restaurant Q Ceviche has slow service and the Hawaiian pizza I ordered was the worse pizza I’ve tasted. We couldn’t eat it. They used can pineapple and the pizza had too much pineapple juice, the pizza dough in the center wasn’t cooked enough and the pizza soaked in pineapple juice. The afternoon front staff wasn’t very helpful. I don’t think I will ever stay at this Ibis hotel again.
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每页评论数
20
40

准备下定决心?

立即预订住宿
外部的 4 ibis Bogota Museo

免责声明

免责声明:确保所有照片的准确性是酒店的责任。Traveloka不对任何照片不准确性负责。

综合评分和评论 ibis Bogota Museo

Traveloka (2)
其他来源 (1,003)
8.6
非常好
基于 1,003 条评论
清洁度

9.0

客房舒适度

8.6

服务和设施

8.6

排序方式
最相关
偏好
查看全部

旅行者评论 ibis Bogota Museo

每页评论数
20
40
热门评论
Diego Alejandro
icon-
2.0
/10
评论于 14几周前

Hotels.com verified review

Dure en una llamada a recepción en la mañana 25 minutos , la TV se frisa cada rato el aire acondicionado le falta mantenimiento se siento que circula polvo
Gabriel E
icon-
6.0
/10
评论于 15几周前

Hotels.com verified review

Lo mejor que tiene es el precio y la ubicación, pero la propiedad no está en óptimas condiciones, de 3 asesores 2 no funcionan, los implementas de aseo de mala calidad y los tanques de la ducha sin recargar.
Carlos
8.0
/10
评论于 15几周前

Expedia Group verified review

All good
Karla Fabiana
icon-朋友和家人 家庭
朋友和家人 家庭
8.0
/10
评论于 15几周前

Hotels.com verified review

Café excelente com bastante variedade e pratos tipicos. Boa localização. Padrão Ibis. Tivemos problema com limpeza do quarto - 02 dias sem limpeza.
JUAN E
icon-朋友和家人 好友同行
朋友和家人 好友同行
8.0
/10
评论于 16几周前

Hotels.com verified review

Realmente esperaba algo mejor
Catherine
icon-亲子同住
亲子同住
8.0
/10
评论于 16几周前

Expedia Group verified review

The hotel is not bad, in a great downtown location next to the National Museum and close to other attractions. It took about 20+ min to check in because the elevator key cards weren't working and they sent me and several guests to their rooms with the disfunctional key cards. The hallway lights in front of our room was not working letting us go into a dark hallway, and the cover from the main light switch in the room was not working, with the main light switch beside the bed which if it is not on, nothing in the room turns on - which no one told us, but the desk person came up to show us. The room was fine, clean, definitely worth the price, the internet was shotty at best, but the hotel was not bad overall. Good, but overpriced restaurant food, but several other options nearby.
阅读更多
Julian G
10.0
/10
评论于 17几周前

Expedia Group verified review

Breakfast was fine — I mainly had coffee and fruit, but there were many other options. High point was cleanliness of the room and bathroom, the comfort of the sheets, pillows, mattress, and the location — convenient for all the thongs I was in Bogotá to do. Friendly staff, if a bit desultory around the bar. But beer and Futbol were a good way to wind down at the end of the day.
阅读更多
Ana Carolina
10.0
/10
评论于 17几周前

Hotels.com verified review

Gente! Foi simplesmente o Melhor ÍBIS que já fiquei na minha vida! Fica localizado no centro político da cidade e perto do museu del Oro. Localização muito boa para quem quer ir a pé (1,5km mais ou menos) da plaza Bolivar, ou Uber (preferimos Uber). O hotel é lindo, nas sextas a noite tem música com DJ. O bar do hotel serve drinks especiais. O design do bar na parte de fora é lindo! O café da manhã maravilhoso! Ah! E ainda vende bolsas Wayuu! As mais lindas que vimos e levamos duas! Foi uma excelente experiência!
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Rafael
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双人入住
10.0
/10
评论于 17几周前

Expedia Group verified review

Really good place to stay clean and close to everything airport food everything i will stay here again 😌
Muhammad
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双人入住
10.0
/10
评论于 17几周前

Expedia Group verified review

We had to book a last minute stay and luckily Ibis Bogotá had a room open. The staff were so nice and helpful; they assisted with setting up transportation for us to the airport. Great experience.
Vinicius
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双人入住
6.0
/10
评论于 17几周前

Hotels.com verified review

Relato sucinto: Minha experiência no Ibis Museo Bogotá foi, em geral, positiva. O quarto é adequado e confortável, embora a ausência de frigobar possa impactar a conveniência. O café da manhã se destacou pela boa variedade e qualidade dos alimentos. No entanto, houve uma situação desagradável no check-in: apesar de já ter pago a hospedagem antecipadamente pelo aplicativo, fui informado na recepção de que deveria realizar o pagamento novamente. Após eu questionar, a atendente não realizou qualquer verificação e apenas entregou a chave do quarto, o que sugere falta de controle no processo. Essa falha na gestão pode gerar confusão e insegurança para os hóspedes.
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Ernesto
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朋友和家人 家庭
2.0
/10
评论于 17几周前

Hotels.com verified review

Al personal vespertino le hace falta mucho pero muchos cursos de hospitalidad y si no les gusta su trabajo que busque otro es nefasto , en mi primera estancia en Marzo 2026 todo genial pero ahorita en Abril 2026 fatal como agente de viajes a mis clientes en esta ocasión no recomendaré este hotel
Ricardo Francisco
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10.0
/10
评论于 18几周前

Hotels.com verified review

Boa localização
Akinori
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8.0
/10
评论于 19几周前

Expedia Group verified review

部屋は清潔で大変綺麗でした。部屋から見えるボゴタの街の眺めも良く、良い部屋に宿泊できたと実感しています。 お湯の出る速さ排水のスムーズさなど水回りも問題無く、設備に関して気になる点はありません。 唯一気になったのは、ランドリーの依頼がホテルフロントへの持ち込みだった点です。部屋に専用の袋を置いて、その中に洗濯物と依頼書を入れておけば、後日部屋に届けられているタイプしか知らなかったので、洗濯物をフロントに持っていく時は気恥ずかしかったです。ランドリーサービスを今後も継続されるのなら、検討頂けると幸いです。
Juan
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10.0
/10
评论于 20几周前

Expedia Group verified review

Are there any breakfast there didn’t catch my attention I went down the street. The room was really clean nice view from my room. The view to the museum was really nice a little noisy at night but besides that it’s a good place specially if we use your points, you would definitely get a good deal like I did. I couldn’t believe how cheap it was with MyPoints. It was almost free.😜👌
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HAMER
2.0
/10
评论于 20几周前

Hotels.com verified review

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.
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HAMER
2.0
/10
评论于 20几周前

Hotels.com verified review

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.
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JAIME ANDRÉS
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10.0
/10
评论于 20几周前

Hotels.com verified review

Bien ubicado!
Sergio Alberto
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双人入住
8.0
/10
评论于 21几周前

Expedia Group verified review

Solo ponen dos toallas, no hay otras más pequeñas como en otros Hotels, hay lugares muy ricos para comer, los espacios los pequeños en la habitación
Alvaro
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双人入住
4.0
/10
评论于 21几周前

Expedia Group verified review

The restaurant Q Ceviche has slow service and the Hawaiian pizza I ordered was the worse pizza I’ve tasted. We couldn’t eat it. They used can pineapple and the pizza had too much pineapple juice, the pizza dough in the center wasn’t cooked enough and the pizza soaked in pineapple juice. The afternoon front staff wasn’t very helpful. I don’t think I will ever stay at this Ibis hotel again.
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