皇家温泉度假村酒店

When we arrived we thought we’d come to the wrong hotel. It was like rolling up to the entrance of an old western motel. A gritty, broken up driveway brought us to the main entrance which had a large plain pond with nothing in it - just an unloved body of water which must have, at one stage, had a welcoming water feature, I assume. The stairs up to reception were plain concrete with grubby iron handrails. And the reception looked as if we’d arrived at the back entrance- barely any lighting, gloomy and inviting. The gardens were SO disappointing, bare, neglected and tired. For such a beautiful part of the world , this was so sad to see. None of the little streams or ponds had water in them and the paved pathways all needed regrouping and fixing. The swimming pool was in a terrible state of repair - stained and uninviting. Not at all what a resort pool should look like. The toilets adjacent to the pool were just disgusting - no excuse for them to have been in such a run down, grubby state. The evening a’la carte dinner was very pleasant and tasty and nicely served- a great selection on the menu and comprehensive wine list. The staff were lovely. Helpful, friendly and attentive. The setting of the hotel is stunning - on a coconut tree lined beach. The sad thing is this hotel has SO much potential- it just has a tired, neglected air about it and it feels as if what once was a lovely hotel has become unloved, and forgotten about .

Great service, good food, but place needs some uplifting

Fantastic facilities. Not happy with spa staff - more training required and buffet night was good but not enough food.

The staff are great and the food was even better 😋 👌 but the property needs to be updated a bit and think the rooms are over priced

The pros: staff were kind and friendly, and the rooms are nice and spacious. The cons: the room we were in got barely any sun, so the pool was always too cold to use. The insect screens were broken so we were constantly battling mosquitos in our room. The listing states two restaurants when there is only one, it says they have bikes which they don’t, they don’t actually have a shuttle, they just arrange one for you but a few days notice minimum is apparently required. They advertise snorkelling gear, but one we picked up was filled with black mould, and the flippers were torn and unable to be used. And the breakfast buffet… easily the worst I’ve ever had. To put it simply, the price does not match the quality you will receive. The price should be halved, then the experience you get would be reasonable

We stayed in 2br garden villa. Good, clean accommodation but let down by no hot water for shower. Got slightly better after mentioning to staff but would expect better at these prices. Resort was relaxing and had everything you need. Clean and comfortable. However if you are expecting modern 5 star it is not up to that level. Aging infrastructure that takes time to improve. You can see this is gradually being done. Staff were very helpful and courteous. Happy hour every day 4-6. Great value. Breakfast buffet was fine and had something for everyone.

Private courtyard with pool was great, the room very clean, the resort looked tired & needs updating staff very friendly, however the food was very average and we ate down the road great little restaurant on the beach. Would stay again for the accommodation having a private pool!

Liked the location right on the beach to relax but not for swimming as it’s very rocky. Rooms were tidy n serviced well but bathroom was not well maintained with very old fittings.. water flow in the shower was trickling inspite of them fixing it. Breakfast was exact same every day no change at all. Coconut water was never available. Staff was a mix of being courteous and not too polite. Overall was ok.

Villas were so close to the water and thr staff were so friendly and helpful. Loved our stay there.

Friendly staff

The Crown Beach is a good resort. The staff are so lovely and pleasant. Vanna and the team in the spa are awesome and Jone, Maciu and Asena in the restaurant were fantastic plus it has the best value happy hour on the island!!! The location is wonderful for the sunsets, beach and snorkeling. With a shop and a takeaway across the road for convenience and the Edgewater down the road for added amenities and the car rental place. The pool suite was fantastic although like many properties could do with a refresh. Bed very comfy. Nice touch to have the fly spray and mozzie coils in the room. Also very appreciative of the bottle of wine and note to say congrats on our wedding. Only a couple of downs, the restaurant food was average to ok depending what you ordered. Also trying to book stuff was difficult. Also id recommended taking your own snorkels as none of the ones they had, had the clip to attached the snorkel to the mask. Minor issues tho Otherwise very happy with our choice of accomadation and will definately be back to stay again

My wife and I came here for our Honeymoon and boy was this a rude awakening. The 'King Bed' was just two (extremely old) full mattresses pushed together. Certainly not a tempurpedic mattress as advertised. We had one tiny TV which featured one blurry channel, with no working Wifi. Certainly not the $10 per day fee for reliable wifi as advertised (thanks Hotels.com for completely misrepresenting this facility).

We had the beach front villa No. 8, which was huge & well appointed and private. Comfy bed & pillows, decent kitchen area. The sofa could have been more comfortable and a bit larger. Buffet breakfast was nice, happy hour was relaxing, front desk staff were helpful, & other staff were so gentle and kind. Wifi a bit hit & miss, but that’s ok. I liked that the resort is on a large block of land away from the street, so very quiet. Many other resorts are close to the road, especially around the Muri area.

Amazing people on the resort. Best we have ever been treated.

We did not use the pool, we were nervous of mosquitoes, the spa was really nice we received 25% discount during our stay

Staff was great and super friendly. Daily breakfast was also great. We used the free self laundry during our stay and they had a drying rack in the room to dry your clothes 😀 We stayed in a villa with a private pool. The room was very big. AC was cold! There are quite a few reefs which we enjoyed snorkeling around. We walked to Edgewater and had a bite to eat and walked to the Rarotonga Brewery for a drink.

Friendly staff

Great room, staff and location. Not so good breakfast, lunch or dinner

The room was well equipped, clean and comfortable. Staff were so helpful and friendly especially reception staff Frances, Inoke and Ryan and Jone in the restaurant. We loved staying at the Crown and would recommend it to others.

The hotel is terrible. The 2 bedroom oceanfront villa was old and needs renovation. The room door had an open gap an inch wide at the top, which exposed the room to the outside elements and critters. When reported to management, his response is nothing will get in. I had to request that management do something for me to feel comfortable staying and he stuffed the top of the door with bubble wrap. I did not stay for the reservation after this and seeing the condition of the room. The deep tissue massage I had was one of the worse ever. Do not recommend the spa. The restaurant and bar staff are the friendliest and the only decent thing about the property. Do not book here. Save yourself the trouble I experienced and book at another property.