巴顿大厅酒店&温泉

Arrived at 2 pm, front desk asked us to come back at 3, eventually checked-in at 3 ish, front desk informed that the Spa closes at 4:30. Rushed to the Spa straight after check-in, and the woman at Spa told us the Spa closes at 3:45 instead because they need time to "clean-up". So we ended up spending 15 mins at the Spa.. Went to the Spa next morning, only to find out the Spa was closed the whole day due to "maintenance"! Complained to the front desk when checked-out, and the lady said "well, it's not enjoyable when it's cloudy anyway". EXCUSE ME?! No compensation and nothing from the management to compensate for no Spa which is the obvious reason why people choose this place instead of a Holiday Inn... Not what a 4 star hotel service should be like! Will go to Rushton Hall Hotel next time...

Night away with the loved one, great room, spa was lovely and clean

Very clean room. Excellent staff. Fantastic breakfast. What's not to like? Superb hotel.

From check-in to check-out everything was fantastic. Would gladly stay again

Everything was lovely about our stay Food was excellent and staff were attentive and very polite and proffesional

Great. Room was fab, staff attentive, parking easy. Will return

We don’t have breakfast. It was not included

Great location and lovely clean hotel

Absolutely stunning property with beautiful grounds and facilities. Food was extremely high standard and all staff very welcoming, attentive and friendly. The spa is stunning and offeres everything you need. Little slice of heaven

Welcoming, friendly staff, great facilities for the price. all in all a very comfortable mid-week stay!

Great room shame about the hike to get to the room. Also was overcharged for two pints of Orange juice and lemonade £12:40

Historic old building in a beautiful setting. Quirky but relaxing and the outdoor spa is an amazing experience. Clean comfortable room. No refrigerator though. I was in a newer extension towards the rear of the hotel and the walls were a bit thin. I could hear the extractor fans from the bathrooms around me. But zero traffic noise.

Beautiful building great grounds room stunning clean staff very friendly and well presented areas

Spa access not clearly disclosed and disappointing stay We chose Barton Hall Hotel & Spa largely because of its high Expedia rating and the expectation of enjoying the spa during our stay. However, on arrival we were told that spa access for hotel guests is not guaranteed, as day spa and twilight bookings can take priority. This came as a surprise because the spa is presented as a complimentary amenity at the time of booking on the Expedia listing, with no indication that access may depend on capacity. The first time this was explained was at check-in after payment had already been taken, by which point we had travelled over 40 miles to the hotel with no practical opportunity to reconsider the booking or cancel without charge. While the hotel eventually found a spa slot for us, the interaction at reception felt uncomfortable and detracted from what was meant to be a relaxing visit. Room 18 also appeared to require maintenance, with marks on the walls, worn fixtures and deteriorating window frames. In general, parts of the building appeared tired, with uneven floors and visible cracking and bowing to the lounge ceiling that raised some concern. There were also safety issues: the bathroom towel rail became extremely hot and both my girlfriend and I burned ourselves on it, and I stumbled on a raised threshold entering the spa. Despite raising these issues afterwards, no apology or acknowledgement of the inconvenience was offered, which was disappointing.

The staff are very friendly and nothing is a problem if you need anything. The rooms are clean and spacious and the bed is very comfortable. Breakfast has a Fantastic choice and the evening meals are extremely tasty Will definitely be back soon. Excellent place for a few days relaxation

Nice clean tidy hotel staff nice rooms large a nd spacious very comfortable bed Nice open air car park

It was very serene and peaceful environment. Loved everything

Staff

My wife and I recently booked an overnight stay. First impressions were good. A beautiful building (only slightly ruined by the bank of Tesla charging stations). The friendly receptionist greeted us and explained everything we needed to know during our stay. I had paid extra to stay in one of the “Spa rooms” with a four poster bed. First impressions of the room were good. Very spacious, large four poster bed, large well heated bathroom. However, upon closer examination there was dust on the surface of the top of the bed frame, the headboard, and the surface of the metal light fittings either side of the bed. There were also cobwebs visible on the wooden beams. In the bathroom someone had placed a piece of plastic from a disposable razor into the bath overflow, Furthermore the floor behind the bath was thick with dust and cobwebs. The mastic/sealant in the bottom corners of the shower had areas of black mould on them. I tried to reach room service at around 20:00 to order drinks to be sent up. Both numbers provided just rang without being answered. Eventually I called the hotel reception externally from my personal phone. It was answered immediately.. Overall this was quite disappointing. Regardless of if I had paid for a basic room or paid extra for the upgraded room (which I did) the basic standards had not been met and a lack of attention to detail was evident. Hopefully this will be received as constructive criticism to help the management rectify these issues.

Clean room, nice evening meal and breakfast.