Crowne Plaza CHESTER, an IHG Hotel

Great location where you can just walk to see local historical sites. Great staff. Facilities were good, but showed some signs of years of use.

Could do with being refurbished

Lovely recent stay for a couple of days with my daughter. Hotel was well placed for shopping and sightseeing. Our room was clean and beds were comfy however pillows were a bit lumpy and no gowns or slippers provided. Our bathroom door didn’t shut fully but shower and towels were good. Spa was standard but massage with Hannah was great. Breakfast was pretty average but reasonable value for money. We would stay here again but would probably skip breakfast and bring our own gowns.

Staff on reception very very helpful room very spacious lovely comfortable bed. Property is in the centre of Chester would highly recommend

The staff were great, we had the club lounge pass included which was excellent value. The location is perfect and the onsite parking is a big bonus.

Such a great location, very nice staff One of my favourite places to visit

👌

Hotel was amazing. Right in the city centre but quiet aswell. The room was excellent and the bed was huge . The staff were the best part of our stay so genuinely helpful and friendly and welcoming they made the experience even better.

Room ok Staff great.great breki bar ok expensive

Very good location. Hotel car park small, and cheaper to park in main multi storey. 2 minute walk to high street.

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I had a lovely one night stay at the crown plaza. I will definitely stay here again.

Very good location for exploring Chester

Great location, comfortable room and friendly staff. I enjoyed the pool and the bar. Sleep was disturbed by loud banging doors.

Reception area is dark and gloomy. Our room armchairs were stained Good breakfast

Only suggestion I have is to have soft close doors to the rooms.

We couldn’t come because my wife was sick if possible can we reschedule

Great reception staff. Goof place to stay close to centre and zoo

bad, terribly kept rooms and dirty

I stayed at Crowne Plaza Chester for the races and found it to be a bit of a mixed experience. The hotel's location is excellent, making it very convenient for exploring Chester. The restaurant was lovely, and the breakfast was particularly good with a great selection of food. The reception areas and public toilets were also clean, well-presented, and gave a good first impression. Unfortunately, the rooms let the hotel down. They are in need of modernisation, with dated furniture and décor that feels tired compared to the rest of the property. Some of the plug sockets in the room didn't work, which was frustrating, and the shower pressure was very weak, making it difficult to enjoy a proper shower. Overall, the hotel benefits from a fantastic location, good food, and well-maintained public areas, but the rooms would greatly benefit from refurbishment and some attention to maintenance issues.