梦想旅馆

We booked this property mid-March for a four person stay. The day of the stay, AFTER receiving the confirmation email, we turned up at 7 pm exhausted and ready to stay for the last night of our trip. Turns out, right after we received the confirmation that morning, they sent us an email saying that they were full and could not accommodate us. We were left, the night before leaving, trying to find a place to stay. Prices for everything had skyrocketed. I decided not to fight through Hotels.com at the time as I had my elderly mother with me and she needed a place to rest. However, because Expedia can not reach the owner now, I am choosing to fight through my credit card company. So far (as evidenced by this ability to rate my stay), the property has not let Expedia know that they cancelled, and Expedia has been unable to reach them to verify the cancellation. Expedia offered me $25 in credits through Expedia to make up for the stress. Frankly that doesn't begin to cover it. I had to pay for a different hotel and parking (when my previous booking included parking, additional petrol in the UK for a new, farther away stay). Why would I ever consider using Expedia/Hotels/com for any stay in the future if a early booking may not be honored?

It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare

This property has earned my views for providing chilled drinks and water during a heat wave. My room was spacious and very clean. I had stylish bedding and the bed was very comfortable A big shout out to the staff for being responsive, pleasant and kind

Don’t look at the pictures as this isn’t the place as they take you off to another hotel

We stayed for 7hrs because we have an early flight. It had parking, clean shower, big room, comfy bed, and