新地点饭店

The main building and gardens are beautiful and well maintained. Unfortunately our room was on the small side. The safe was broken and our window was difficult to open. A member of staff kindly came to our room to help us. The window had stuck and it needed a forceful shove to open. Also while we were there we had a problem with the water pressure in our bathroom which we were told that was due to a problem with the hotel pump failing after an electricity cut. The bar is on the pricey side. The breakfast is very good.

I really love the customer service and the environment Really had a good time, excellent food

The rooms are not in the main building, they are what I can only describe as motel type rooms in a couple of blocks. We had a 1st floor room the window only opened an inch and there was no A/C, didn't get a lot of sleep at the weather therefore the room was baking hot. Lovely grounds to walk round and the breakfast was good in a really nice setting.

The main building is beautiful and grade one listed. The gardens were lovely and there was a great sense of history inside and out of the building. We sat out on the terrace with a drink and enjoyed the sunshine. Rather large queues at the bar. The rooms were clean and the bed comfortable. Unfortunately, the pool and the lift down to it showed signs of needing some TLC. We didn't have a TV remote, and when we tried to phone, we couldn't get through to the reception, as it was constantly engaged in the evening, so we did without. We found the food in the restaurant to be very expensive and rather disappointing. Two of the starters were inedible. They also ran out of wine glasses!

Clean room, staff friendly. Service in bar slow but nice staff . Beautiful grounds. Breakfast should be put in room price

Pleasant hotel, nice pool and sauna. Bar food good. Staff helpful

Room was extremely clean and tidy. Having a fan available in very warm weather was a bonus. Breakfast was better than on previous visits with some nice touches.

Lovely grounds and dining area. Corridors in our accommodation block were somewhat shabby and in need of updating. Paint was peeling on the bathroom door. Double bed was standard rather than king. Room amenities were fine, suited our needs. Breakfast was more than adequate although there was a delay in replacing some hot food. Very convenient location.

Amazing place very very helpful and super friendly staff

Clean room although quite small, swimming pool was out of use whilst we were there. Ate in the restaurant in the evening meal was very good.

It was a very mixed stay, although overall it was positive. The first room we were given was very dirty. The walls in particular were yellow and marked, including hand prints on the walls and mould on the curtains (pictured attached). The room was very hot and the window didn't open - no air conditioning either. It was quite small and cramped. Premier inn would have been a lot better. Having raised concerns to the receptionist we were given a much cleaner room. The swimming pool and spa were very clean, the gym is good with good equipment. The breakfast was absolutely brilliant and well priced. Some staff were wonderful. Others were not so. We had a drink with our friends in the bar on our first night staying there and the service received was awful. I asked first for a decaf tea and was told no by the person serving me, but the two behind her said we can do that. I then asked for 2 glasses for a bottle of wine I had purchased earlier from them - I was again told no from my server, but then others said yes if I didn't mind red wine glasses (I didn't mind). I then asked for 2 Pepsis - 2 were put on the bill but I was only given 1. When I asked for my second Pepsi the server poured it and added another to the bill, to which I had to correct her. The second Pepsi she poured was in a smaller glass but charged the same amount. I asked for a tray to carry everything, when I got to my table I realised there was so milk for the tea and the mug was dirty. Very unpleasant.

Good stay for the second time. lovely room and impressive fan due to the warmth of the evening. lady on reception very helpful as we arrived late from an event we went to. would look to visit again

Everything you need in a family room. We found this very comfortable size wise but very warm. There is a fan supplied but it is quite warm.

Room was clean , staff very welcoming and pool and spa were spot on , didn’t have breakfast or use the bar , great hotel

The corridors were a bit tired. People dragging their cases along damaged the wallpaper and it needs replacing. Otherwise we enjoyed our stay and the staff were really nice and helpful. Very handy location for getting to Southampton to join a cruise.

Stayed quite a few times here. The bed on this occasion was not in a good state. Both bases on the double bed were sagging in the middle so it was not good occasion

Excellent Hotel and very competitively priced

Just Okay - nothing special - sour milk in the room spoiled the coffee

Breakfast - fried eggs very overcooked - bacon cold and dry. Fresh fruit and yoghurt - very good.

we had to change rooms 3 times due to A very strong smaellnof cigarettes, then an insect infestation and then the 3rd room was not very clean and needed a lot of maintenance. The main house, spa and breakfast were great. Some Room maintenance and furniture renewal would make this a fabulous stay.