埃尔夫瑟姆酒店

Fabulous hotel lovely and quiet beautiful grounds and hotel staff amazing can’t do enough for you highly recommend

The shower over the bath was very tight, and couldn't gef right under as the pipes snd tsps stuck out. The fawcett was loose and fell off. Avoid the room overlooking roof.No aircon so had windows open, only to have the bloomin pigeons wake us up at dawn.

What a beautiful place. We loved the 5k run/walk it was so peaceful.

I specifically booked, paid extra for and travelled further to this hotel as I wanted an air conditioned room. I was told on arrival that they had upgraded guests that checked in before me and thete were none left; effectively they had given my room away. After putting pressure on them they gave me a room that was reserved for someone yet to check in. I wanted room service food but there was no menu. I was told you have to ring for a menu to be delivered first. I went back to my room and there was no telephone in the room and no mobile reception as the place is rural. Back to the bar to be told if I wanted room service I had to put a £50 deposit down at the bar, which I did. My food arrived and the waiter had a chip & pin machine for me to pay? When I tried to get my deposit back when checking out the Reception didn't know anything about paying a bar deposit. Whilst the Staff were pleasant they were also clueless. The place seemed in disarray. Definitely not worth the money or hassle, not sure how it ranks as 4* tbh

This is a beautiful hotel which looks like an old stately home with extensive gardens and grounds. Car parking was ideal (free) and reception staff were attentive and helpful. I had breakfast twice and the buffet style hot food was plentiful, hot and tasty. Very good selection of cold foods including fruit, yogurt, cereal and pastries etc. I ate twice in the restaurant and each night I had the rack of lamb which was delicious. Staff in the restaurant were very good. I did think that perhaps one or two more staff could have been serving at the bar as there was a large group celebrating an event on one of the nights I stayed. I waited for sometime at the bar to be served however decided not to wait any longer as the wait was too long. They appeared to be all ordering cocktails which individually took sometime to create. My room was clean and spacious. I appreciated the standing fan as my room did not have air conditioning. There are no lifts in the property due to the age of the house however a reception staff member very kindly offered, without me asking, to carry my small suitcase to my room, up a few flights of stairs. I would stay in this hotel again. Thank you for a lovely stay xx

Lovely grounds and property would stay again in a heartbeat

It's a nice country hotel with alot of very interesting history. The main mansion building is stunning and well looked after and the grounds are lovely for a walk in the sunshine. Things to note, there is no swimming pool, if it had a pool this would be an amazing hotel. Dogs are allowed but you are not allowed to stay with them in the main house. You have to stay in the not so glamorous stables block. Also you cant eat indoors with them expcept in the bar area. The food was pretty good. We had a set menu for dinner because we had a deal. Whilst we all enjoyed it, it was nothing to write home about. Service was ok and in general the staff were pleasant. It's a lovely old hotel in such amazing grounds but it's not quite 5 star.

Breakfast was like Fawlty Towers but charming nevertheless

Clean with modern decoration/facilities

I didn’t realise upon booking that the hotel has no A/C throughout, my room was 27 degrees, woke up at 2 am due to it being red hot and went and sat near reception as it was around 10 deg lower than the room, there was a free standing fan in the room which looked like it had done a few rounds with Mike Tyson, then just to top it off the fridge didn’t work at all, and when we reported it nothing was done. For £180 for 2 people for 1 night I could have stayed somewhere with a/c, a swimming pool & gym.

Such a beautiful place!! We loved it, only problem was the malfunctioning AC during the heatwave

Beautiful hotel with great grounds and stunning views. Rooms are well maintained and the air con was well and truly enjoyed in the 34’c heat this weekend! Great food at the bar and quiet rooms

We have reported a fridge problem in our room as soon we arrived. The receptionist mentioned that the maintenance team has already left but someone will come and have a look. Noone came even though i have enquired twice again. Each time i was told that a person will come to check the fridge as soon as they finish in a different room. Nobody came at all.the next morning at checkout i have mentioned this again to the receptionist whose attitude was not elegant and pretty arrogant towards me. He even said if i wanted chilled water i could just walk into reception and help myself with complimentary water. No i don’t have to get up and go in the middle of the night to the lobby to help myself with water. I think this should be in the comfort of my room being able to put water in a fridge especially in these hot days that we are currently having in the UK. It truly made my stay miserable there. I had much better experience at the Tylney Hall.

Beautiful surroundings and gardens. I stayed in the stable rooms as had dogs with me. It was clean and comfortable with a much needed fan in the room. It was a relaxing get away with lovely walks and gardens.

Only one unfortunate member of staff trying to cover a busy reception at prime check in time. AC not working, looked at another room but no better. Sewage smell in bathroom. Electrical towel rail in bathroom set at scalding and can't switch off! Someone else's shampoo bottle in bathroom. Too few staff in bar. Such potential but mismanaged. Food very average.

Without doubt the best hotel we've ever stayed in. The grounds are spectacular, the rooms were lovely, beer was crisp and cold, and breakfast was perfect. The staff were just fabulous, kind and attentative. We won't hesitate to book again when we are next down south!

Beautiful grounds. Shame that it's badly managed.

Great hotel - beautiful gardens, great staff and very reasonably priced for what you get. Only criticism is the staff seemed quite stretched whilst also taking it in their stride so it meant occasional waits. Also no A/C on hottest weekend of year. Overall fantastic stay, would come back.

All staff were lovely, helpful and friendly. There was a wedding onsite. There could have been a few more staff particularly during the dinner service. Love the products available in our room. Beautiful surroundings.

Clean and comfortable room. Well decorated and offered everything I needed for a comfortable stay.