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This was my first stay at The Mayfair Townhouse, and I would definitely stay here again. The location is excellent—tucked away on a quiet street in Mayfair, yet just a short walk to Regent Street, Bond Street, Green Park, and plenty of great restaurants and cafés. It made it easy to explore London on foot while still enjoying a peaceful place to return to at the end of the day. I was in London for work, so reliable Wi-Fi was important. The internet was fast and dependable throughout my stay, which isn't always the case at hotels and made working from my room effortless. There was one small hiccup when I arrived: the air conditioning in my room wasn't working properly. However, the staff handled it exceptionally well and moved me to another room immediately without any hassle. I really appreciated how quickly they resolved the issue. Another nice touch was the complimentary minibar stocked with snacks and drinks, which was a pleasant surprise after a day of meetings and sightseeing. Overall, the combination of an outstanding location, excellent service, reliable Wi-Fi, and thoughtful amenities made this a wonderful stay. I look forward to returning on my next trip to London.

Terrific room and location. Feels like a home away from home

A equipe dessa vez parecia despreparada a um padrao 5 estrelas, funcionarios grossos e hostis, especialmente a Miranda, que me tratou parecendo que estava me fazendo um favor. Consegui um Late checkout para as 14 horas para que pudesse dormir um Pouco mais, contudo 12:30 me ligaram perguntando se eu poderia liberar o quarto. Ou seja faltou comunicacao. Achei bem ruim minha experiencia

Clean Pleasant Good location

Great room and lovely staff.

Great location nice hotel even though the rooms s as bd bathroom are very very small

Fantastic service will definitely stay again. The location is amazing.

Love the bathrooms. So so quiet. Staff is amazing. Best bedding. Great gym.

I just finished my fourth or fifth stay at The Mayfair Townhouse, and at this point, it truly feels like my home away from home in London. I travel to London often for business and usually add a few extra days for leisure, so I have stayed at quite a few luxury hotels around the city over the years, including the JW Marriott Grosvenor House, The Londoner, and The BoTree. They are all very different hotels in different locations, but The Mayfair Townhouse has somehow become my absolute favorite. The rooms are on the smaller side, as many London hotel rooms are, but they are incredibly charming and thoughtfully designed. The bathrooms are particularly well laid out, the rooms are always impeccably clean, and the beds and sheets are genuinely some of the most comfortable I have ever slept in. Every single time I leave, I am annoyed with myself for forgetting to check the tag because I want to buy the sheets for my own home. What really makes the hotel special, though, is the staff. Everyone is warm, charming, helpful, and consistently lovely. The food is also excellent, and the entire hotel has a personality and sense of hospitality that keeps bringing me back. I truly cannot get enough of this place. For me, The Mayfair Townhouse is one of those rare hotels that manages to feel stylish and special while still feeling comfortable and familiar. I already look forward to my next stay.

We checked in and the bags taken to the room. It was a hot day and when we got to the room it was very warm. We turned the aircon on to discover it wasn’t working. We reported it immediately and were offered complimentary drink in the bar while an engineer investigated. Unfortunately it wasn’t fixable, and the hotel was fully booked so they were unable to move us to another room. As compensation they offered a 50%, and provided a fan. Although appreciated, it still left us with an uncomfortable nights sleeps on a hot night. We had chosen this hotel for our 10 year wedding anniversary so was disappointed that it wasn’t the perfect night we had hoped for. The staff were helpful and did their best, but it just wasn’t expected for a premium hotel.

We liked the location and the bar. The staff was also good

Hotel bem honesto , gostei muito da localização

really quite an awful hotel for what they charge and being "5 stars" and on expedia for recommending this hotel. Initially faced a delay in checking in because of a systems issue. AC in many rooms was not working. My initial room didn't have working AC, so was offered another room, which also didn't have working AC. Was then shown 3 smaller rooms, the third of which had working AC, however this room had very low water pressure for the shower. All the meanwhile a really unhelpful manager / staff, Normally at any hotel, much less one this expensive, if there's an issue, the guest is offered a better room. Initially staff refused to compensate me for the room downgrade. Finally a different manager the next day moved me back a room in the class I had booked with working AC, and offered 50% off the first night's rate. However, the "king" rooms at this hotel are just two twin beds put together so actually is quite uncomfortable. Massive bait and switch. do not recommend this hotel at all

Staff were very friendly and helpful. The hotel was in a great position in Mayfair. Would definitely stay there again

Excellent location Nice bar

Great experience, very friendly staff, good located. Nice and clean room. In these heat, the aircondition was amazing.

Great breakfast and nice (but small) room. Loved the location

Amazing location, minutes away from Green Park station on foot, 10 minutes away from Soho, just overall 10/10 location. The room is small but clean. Only negative occurrence was one day when I tried to take a shower, the cold water all in a sudden cut out, and if it weren't for my cat-like reaction and agility, I would have gotten seriously burnt. I then called the front desk and they offered very little help, so I had to stand in the shower completely wet with shampoo in my hair for 15 or so minutes, until the water finally came back.

Unfortunately, the arrival experience did not reflect five stars standards. The receptionist who handled my check-in was surprisingly abrupt and indifferent when delivering the news that my room wasn't ready. Across the board, the front desk staff lacked the professional warmth and hospitality required to create a welcoming impression. Otherwise the bellmen were very helpful, the location is very convenient. Charming hotel in Mayfair.