普劳酒店

There is nothing to fault. Friendly and helpful staff to a very clean room. Had relaxing stay, would highly recommend.

Once checked in didn't actually see any staff for the rest of my stay except in bar. Access to parking difficult Room was clean

Fabulous room and really comfy bed. Shower was great too. Really appreciated the 2 fans in this hot weather.

Unfortunately the kitchen was closed

Kitchen was unfortunately closed as the inn recently changed plans, so we had to venture out. We had no hot water for showers when we arrived, but the new assistant manager promptly got to work getting it sorted out so we could enjoy a hot shower before bed. Bed was comfy, room and washrooms clean. Parking on site was great.

Disappointing, awaiting new management. Searched hotels.com for rooms with breakfast and booked The Plough. Confirmation revealed no breakfast included. In fact, no food was being served while we were there. Only one member of staff on duty to greet guests between answering phone and serving the bar. Helped with some of our luggage but had to manage most of it ourselves to top floor rooms, no lift. Rooms nice with clean and comfy bed, but no milk with the tea making tray, no information pack, no contact for any issues. No milk at all available, even with the coffee machine behind the bar. A staff member bought milk for guests when he finished his shift. We found other places to dine but as the bar at The Plough closed at 9pm, front door access was locked and we had to come back in via the fire escape. For breakfast we had to leave that way too as the doors were locked until the bar opened. Speaking to the cleaner, we found that rooms are not serviced unless you leave a paper hanger on the door. No hanger or explanation was in our rooms. The check out process was unstaffed, we had to leave our keys in the door which seems insecure. An unusual set up, desperately in need of help from Alex Pollizzi. I hope the new management reopens the kitchens, and includes some form of breakfast offering. They should establish a more efficient and secure check in system. The staff try hard, but lack the support and guidance to present themselves as a welcoming and effective team.

No food served at all, kitchen closed. We discovered this on our arrival. Bar closed at 10pm every day, when the front doors were locked and we had to use fire escape to get back into the hotel. No sign of any staff on site from 10pm to 12 noon next day and doors still locked between these times, therefore the fire escape was the only route we could use to go in or out every day. Difficult to navigate the fire escape, especially when checking out with luggage at 80 years of age! Staff attitudes left a lot to be desired - I would not recommend this hotel to my worst enemy! I’m surprised this hotel is still available to book.

*The staff were helpful *lovely spacious room with large bed and bathroom *large TV but limited channels *great tea/coffee facilities (staff even brought us some free fresh milk) *no hot water in the morning and no staff, so choice was either not to shower or have a cold shower....another customer we saw said theirs was the same

The accommodation is in a good location. Parking is available although it's accessible through a very narrow alley way. The staff was one person who ran the bar and cleaned the rooms. Access to the rooms was up stairs which were steep and not suitable for persons with walking problems. Breakfast was advertised on the website but was not available as there was no staff to provide it. Overall the accommodation was okay,but I would not use it again.

Entrance to car park is very narrow if you have a big car. Front door closed at 10pm so would have to access from rear of property up steep stairs to fire exit and enter with fob. We were back by 9:45pm and we could not buy a drink as last orders had been called 🙁. But clean, comfortable room and central so would stay again for price.

Great hotel in convenient location with plenty of parking. Manager allowed us to check in early which was very helpful.

Lovely room n very good staff! Definitely a place to stay!

Checked-in at the bar where staff were all helpful and welcoming. The room (and bed) was very comfortable with good blackout blinds. Central location so very convenient for exploring Alnwick. We’ll stay here again.

Easy check in with friendly and knowledgeable staff, room was modern and clean. Great price paid and would certainly stay again.

Despite booking a bed and breakfast rate, there was no breakfast served in the Plough. I complained immediately and pointed out that even the welcome note in the room stated breakfast timings. I booked through hotels.com where it clearly stated that breakfast was included. And finally, I have received a receipt from the Plough that says bed and breakfast rate.

The skirting boards all around the room were thick with dust The silicone in the shower was mouldy. The duvet had a smell to it. Cleanliness overall was disappointing.

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

Lovely little hotel apart from being locked in, having to get out via the fire escape with luggage, and finding the hotel place shut down and locked up. Really bizarre situation, with breakfast apparently served from 8, yet not a a soul in site or contactable on phone or email. A shame as great location, friendly welcome the night before and nice room.

The hotel was very nice in a great location unfortunately it was very cold and the hotel was understaffed with 2 people seeming to do all the work. Food was good but took over an hour to arrive.

The hotel was closed we went in the front door once other times we used the fire escape . Hotel was in a good position for seeing Alnwick .