水门旅馆

This hotel was vey horrible. The bed and quilt and bed are full of stain. The room, corridor and carpet are very dirty, they are full of sour smell (like vomit after drunk), the heater and exhaust fan are dusty, and a lot of louse and ants. 100% not recommend!!!!

Really helpful and friendly staff, with clean though fairly basic rooms. The shower setup wasn’t ideal because of the door design and limited space. It was a little noisy until around midnight, but that’s to be expected for accommodation above a pub. The location was great overall, and it’s a good option if you’re looking for somewhere convenient and reasonably priced.

The room is just a nice size for a single traveller and the layout of the bathroom was much easier to move around in. The location of being just outside the city centre helped and easy enough to get to the train station. There was some noise from the bar downstairs but it died down and was easy to ignore. For the price, amenities, location and ease of travel - I'd stay there again.

The rooms were very dirty, the Wi-Fi access code was not indicated within the rooms, the general condition of the rooms were not great for what we have paid. I have stayed in many hotels around the country at a similar price but these have been far better for value and overall condition. When leaving one of the rooms this morning after a night of rain, jumping across a major puddle was not fun!! The room that I should have been given was occupied by someone else, the room that I had been given had a small roof light as the only natural light. This acted a as a loud drum during the heavy rain during the night and woke me many times.

Rooms are a bit dated but good price for location and parking great

I wasn’t expecting a lot as it was about the cheapest room without being a hostel. However, it suited my needs and was private. It lacks the amenities of the bigger hotels, but the check in was easy, the staff were friendly, and it was a short distance to the Shambles. The topper was that they serve a fantastic breakfast at a reasonable price!

Great location Pub downstairs does food. Rooms are a little tired and the bathroom was freezing. There is a kettle but the plug is on the floor next to the bed. It is also impossible to fill the kettle directly from the sink. We used the cups to fill it. Onsite parking costs £10 which we weren’t aware about.

Excellent location and staff very polite & helpful

Very out dated, cobwebs in the room,& a banana had been left by previous guest, so not very clean.

It was OK. Location was great, room was very basic, dated and tiny. Good to have parking, but was charged £10 cash for this although advertised as free parking..

Friendly professional service small but adequate room for my wife and I for a one night stay close to the centre comfortable and warm bed with small en-suite, definitely worth the very reasonable price, we would use again most definitely

The room was clean, spacious, and comfortable. The staff was very nice and friendly.

Great location in centre of York, walking distance to shops, bars, restaurants and the Barbican centre. Room itself was dated, no central heating, just two small stand-alone heaters (which did heat the room) and small bathroom with shower. Tea and coffee facilities were a nice touch.

Loved the staff they were very helpful, friendly and courteous. Room was spotless and well worth the money paid.

It’s ok and what you expect for the price in the city centre. The rooms are very dated but clean. The noise from the bars surrounding is loud as the old windows don’t really block much noise. Staff were extremely friendly and helpful. If you’re on a budget and just need a basic room for 1 night this place will do.

It was ok, for the price about what you would expect, small TV and en-suite not the cleanest of places.

Clean and very simple. Perfect for a few nights.

Good location but as it's attached to the pub it was noisy at night from people plus could hear noise from upstairs/next door. Room was sufficient for one night. Pillows were a little on the soft side. Bathroom compact, shower good. Can get discount on breakfast as staying there. All staff that I interacted with were very nice and helpful, could leave luggage to collect later. It was very close to shops and restaurants.

Rooms were musty, mold in the showers, hair all over the sinks. Carpet staples sticking up out of the carpet where my husband cut his foot walking in. Wouldn't even have stayed one night if we had the choice but there was no where else to stay in York as everything was fully booked. So we ended up sleeping with all our clothes on and a hood up. The only good thing about this property is the one employee they have working for them who was polite and kind. Gave poor service for Staff & Service as when we tried to deal with the manager they just ignored our concerns.

We booked the accommodation last minute during York Food Festival, so availabilty was limited to the small double room. Small is an understatement. The bedroom was pretty grim with no opening windows, a small oscillating fan and a metal rack for clothing. There was a tiny, unnoticeable step into the bathroom, perfect for toe stubbing and the shower screen surround was pitted. That said, the breakfast and coffee was good and the staff were lovely. We glanced into other rooms which looked perfectly okay, so maybe we were unlucky with our choice.