西园酒店

I did not like the fact that while I did not book with free breakfast, I was still charged for my coffees in the restaurant. You would think someone staying in one of the Penthouse suites would at least get free coffee in the restaurant.

Lovely room though we had a problem with a leak from the upstairs shower. It was quickly sorted by the hotel manager. The staff seemed really friendly. The hotels is a short walk to the centre of Harrogate and I would recommend

Very good hotel within 5 minutes walk of the centre of Harrogate. Rooms were a good size and very clean. Staff were friendly and efficient. We didn’t have breakfast at the hotel but the main menu looked really good and the bar area was large and inviting. There is also an outdoor bar area at the rear of the hotel which was lovely. Only issue is parking - there is a multi storey car park at the rear of the hotel but the purchasing arrangements are not very well displayed. You need to purchase a ticket on entry and not pay when you leave

Everything was fab apart from he tv is old and not smart

The room was very clean and well maintained. It had excellent amenities. The staff was very helpful and courteous. The breakfast was good.

Lovely spacious room and comfy beds

Staff exceedingly friendly and helpful at all times. Rooms very comfortable and beds giving a really good nights sleep. Access good for my scooter.

Room in good condition and well decorated. Lovely comfortable and clean bedding. Took a long time for hot water to come through which was disappointinf as was the water pressure disappointing and the water

Excellent stay in one of the large rooms. Very convenient to be able to walk into Harrogate. Parking very easy and cheap right next door to the hotel. Would definitely stay again.

Couldn’t use shower due to such low water pressure.

Extremely poor. First, we were asked if we wished to add breakfast to the booking, despite already having booked this. The system was clearly not working. Then, we were given a room key to room 107. Upon arrival, there was already guests in that room, a serious safety and privacy breach. The replacement room seemed nice, but the shower pressure was non existent and was a trickle out. Also, the shower head was so low, that unless you are 5 feet 5 inches or below, you could not fit underneath the shower head. At 6 feet 1 inches, I could not get anything below my upper back underneath the dismal shower stream. Then, on returning to the room at 11.30pm, the air conditioning unit was making a repeated grinding metal noise. Reception was called and maintenance arrived. They said they had been already aware of the malfunctioning unit (so why were they offering this to guests?) and the solution was to either sleep with it as it was, or turn off ALL POWER TO THE ROOM, which would stop the noise but meant we could not use any of the facilities in the room. My wife is pregnant and this was not suitable or appropriate. We ended up packing our bags and leaving at just after midnight to get a taxi all the way home. Way below a 4 star hotel from start to an early finish.

Lovely room and a good location. Stafff were really nice.

Highly recommend hotel & location

Nice room and bathroom

Staff were great, very courteous and very knowledgeable. Nothing was too small for them to handle. Will highly recommend them

You can always tell the class of a hotel by it’s fluffy towels! A very good find, cleanliness, staff and breakfast excellent! Very quiet too!

Excellent stsy and room with a view in a suite

Lovely staff and room. Spacious disability bathroom was spotless. Great food, very good breakfast choices. Would love to stay again.

Good location close to town centre, friendly & helpful staff,

Great hotel, but wouldn’t book for a relaxing stay! The hotel itself is lovely and in a great, central location, but unfortunately our experience didn’t match the setting! The hotel has party nights with an DJ, which we hadn’t been made aware of. If we had known we would have booked a different hotel or at least been prepared. Music was very loud. When we spoke to staff about it, there was no real apology or understanding. One of them said, “What do you expect us to do?” and mentioned they try to put people on floors 1 or 2 when events are on—but we were on floor 3, which wasn’t very helpful! To top it off, we received a call in the middle of the night at 1:30 a.m. from head office asking if we were another guest. Our room phone showed 12 missed calls from them, which was really unsettling and disrupted our sleep. We also had issues trying to get a drink at the bar—on two occasions we waited for quite a while but were ignored, even though there were only a couple of other people there. No greeting or “be with you in a minute”. In the end, we left and went to a different bar. It’s a shame, because the hotel and location are great, but the lack of communication and poor customer service really affected our stay.