Grace Hotel, Auberge Collection = 格蕾丝酒店, 凯悦臻选

The location are very good with amazing view of Santorin. All staffs are nice, friendly and helpful, especially F/O team. Service of HSKP, F&B also prefect. really enjoy my time staying here. Can't wait to come back again.

服务态度超差，超现实！失望 住得很不开心

The location is spectacular, the staff all exceptional and the champagne breakfast delightful! Be prepared for many stairs on property and to the pick up and drop off area. We loved our stay!!!

Property was beautifully maintained and attention given to the smallest details in the room and the bathroom. High quality products used. Staff were friendly and very professional.. I highly recommend this exquisite property

Our stay at Grace Hotel was absolutely amazing. From the moment we arrived, the staff were incredibly kind, welcoming, and professional — they truly made us feel taken care of throughout our stay. The room was spotless and beautifully maintained, which made it even more relaxing to unwind. And the breakfast… honestly one of the highlights — fresh, delicious, and the perfect way to start each day. Everything about our experience was top-notch. We genuinely loved our stay and would come back without hesitation.

Overpriced for what it offers. The staff and food were great, but you can get a very similar experience at neighboring hotels for half the price. Surprisingly, complimentary bottled water is not included even though Santorini tap water is not drinkable and water costs €7 per bottle plus tax. Coffee pods are included, but having to purchase basic drinking water at this price point felt unreasonable. The main pool, advertised as heated, was never heated during our stay, which was disappointing since it was cold in April and the pool is one of the property’s main amenities.

La vue à couper le souffle. L accessibilité montage russe, il est sur au bout d une semaine vous avez les jambes en béton. Vraiment pas pour les personnes à mobilité réduite. Sans voiture plutôt cloisonné dans la chambre

Property was stunning - be warned it’s a walk to the property on the walking route and you will get your stair workout - but it’s so worth it. Our junior suite was perfect, beautifully detailed and the view is incredible. Less crowded than Fira or Oia, quiet, lovely. Be sure to go to Avocado restaurant nearby, Greek food was amazing and clearly a family business.

From the moment our reservation was confirmed, Grace Hotel provided a seamless process. Lia from the reservations team was highly professional, accommodating, and remarkably flexible in managing changes to our travel dates. She ensured that all arrangements were accurate and followed up promptly with confirmations. Once we arrived, the concierge team including Angela, Matina, Haris, and Lara demonstrated exceptional service throughout our stay. Their knowledge of the island and thoughtful recommendations were invaluable, and they handled logistics efficiently. It was clear that they paid close attention to our preferences and tailored their support accordingly. The food and beverage team was equally impressive. Theo was particularly attentive and ensured that our dining experiences were smooth and enjoyable. Together with Alex and George, the team delivered a consistently high standard of service. The six-course breakfast was a highlight of our stay, with a different menu presented each morning, beautifully prepared and consistently of excellent quality. The hotel itself offers refined accommodations, striking views over the caldera, and an atmosphere of calm that makes it easy to relax and enjoy the surroundings. The rooms are well accomodated and extremely clean servided twice a day, every day! The hotel's location is well placed for direct access to Skaros Rock as well as to the bustle of nearby Fira town. All in all, our stay was exceptional in every respect.

Best view in the world. Over the top staff. Worth it!

Amazing place and amazing staff!

Private villa extremely luxurious, personal concierge very high level

Fabulous property and the best in the area by far. Incredible sunsets, clean rooms and amazing staff.

View is stunning and the service is exceptional. Everyone was amazingly nice, friendly and helpful. We are definitely coming back to stay again at the Grace.

The service of staff at hotel was so wonderful. Alex and Matina were two of the best!! Such a fantastic hotel.

I rarely leave reviews, but felt compelled to share our experience to help others make an informed decision. We booked what was marketed as a luxury suite in Santorini, expecting tranquility and comfort — unfortunately, it fell far short. Most disturbingly, a male hotel staff member entered our room unannounced after 9pm, claiming he needed to “check the minibar.” My partner was naked in bed at the time. There was no prior notice, no knock, and absolutely no justification for this intrusion. It was an unacceptable breach of privacy. Second, the approach to the hotel is extremely unpleasant — a rough, dusty construction zone that’s nearly impossible to navigate with luggage. It sets the tone for what’s to come and feels more like arriving at a worksite than a luxury property. The suite itself was disappointing. Although it was marketed as high-end, the “lava rock” wall outside our window meant we had virtually no natural light or view. Can't recommend.

The Grace Hotel is 10/10 in every respect; views, staff, service, food, pool, and rooms. We’ve traveled all over the world. My wife and I put the Grace Hotel on our top-10 list.

Gorgeous hotel! Wonderful service from start to finish. Very dramatic scenery.

Great service- George and Alex at the restaurant and pool were amazing! Rooms are beautiful and the VIEW can’t be beat. Highly recommend!!

I cannot say enough. From the girls at the front desk, Angela and Matina, to the managers Jerry and George and the servers George and everyone! They made our stay amazing. Rooms are beautiful and amenities are amazing. The bathroom products are so nice and the treats every night are such a nice touch.