瀑布 Spa 酒店

We had a wonderful stay, 8 nights. Great food, relaxed atmosphere, lovely staff, great choices at breakfast. Very clean room, comfy bed & nice big shower. The spa is fantastic too. We will be back!

Absolutely stunning grounds, extremely friendly staff and plenty to do nearby with a car.

Huge disappointment on the quality of amenities: bad wifi, broken phone & outlets among other things, old smell. Terrible service when we arrived. Our room was not ready at 5pm & the staff was not even apologetic after saying the wait would be at the very minimum 30 minutes if not more! I asked to be offered drinks while we waited since it didn’t even occur to them to offer anything. The woman at the front desk reluctantly wrote something on a piece of paper to give to the staff at the bar. She then said she would let me know when the room would be ready. We sat at the bar and waited but no one came to our table so after 20 minutes I walked to the waiter and showed the piece of paper. It was close to 5:30pm and I was told that the only thing this piece of paper gave me was one free coffee or tea. I asked for two glasses of prosecco and said they could deduct the cost of coffee and I would pay the difference. After seeing the look on their face I gave up and decided to pay for the whole thing but I was told I couldn’t charge the room and had to pay right away. After waiting for more than 45 minutes I still had not heard back from the front desk about the room so I went back and sure enough, they had forgotten to let us know the room was ready. When I mentioned that coffee was not what I had in mind after a long drive in the heat and that a real welcome drink would have been the right thing to do, the woman rudely replied I should just be happy she had agreed to anything!